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Need new password. Hp stream laptop. Stream. I have not used…

Customer Question
Need new password Technician's...

Need new password

Technician's Assistant: What device or product does this involve?

Hp stream laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Stream

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have not used it for awhile

Submitted: 4 months ago.Category: Laptop
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
3/21/2018
Laptop technician: syseng, Information Systems Manager replied 4 months ago
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,837
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

If you use a Microsoft account to login to your computer, then next do the following to reset the Microsoft account password:

First click the link below to access the Microsoft password ***** page:

click here

Then click I Forgot My Password ***** click Next.

Then enter your email address (the one you use to login to Windows 10) and enter the characters presented on the screen and click Next.

Then select whether to receive your password ***** security code via email or text message and click Send Code.

Once you receive the code, enter it on the next page in the field provided and you will be presented with the opportunity to reset your password ***** gain access to your account again.

Then use the new password ***** login to your computer.

Please let me know the result and if you need further assistance.

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syseng
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,837
7,837 Satisfied Customers
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting

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