Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have AcerChromebook 15,I can scan but I cannot print,by…

Customer Question
I have AcerChromebook 15,I...

I have AcerChromebook 15,I can scan but I cannot print,by the way my printer is Canon PIXMA MG2522

Technician's Assistant: Is there an error code on your Pixma when you try to scan?

I don't know ,actually it is my first time to use printer

Technician's Assistant: When did you last update the printer driver software?

No not yet updated

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is it possible that I can print with my Chromebook?

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 6 minutes by:
3/20/2018
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 10,520
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The Acer ChromeBook does not connect to the printer like a normal Windows computer would. You have to use a feature on the Chromebook called Google Cloud Print.

I can give you the steps to set that up or I can do it for you remotely if you want. Just let me know.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
could you give the steps to set
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago

yes, give me a moment please.

Ask Your Own Laptop Question
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago

To print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud Print in advance.

If you already have Google account, register the printer.

Getting Google Account

First, get your Google account in order to register the printer with Google Cloud Print.

Access to Google Cloud Print with the web browser on the computer or the mobile device, then register the required information.

* The screen above may change without prior notice.

Registering the Printer with Google Cloud Print

Register the printer with Google Cloud Print.

The authentication procedure using the web browser on the computer or the mobile device is required in the process of registering.

Important

  • LAN connection with the printer and Internet connection are required to register the printer and to print with Google Cloud Print. Internet connection fees apply.
  • If the printer's owner changes, delete the printer from Google Cloud Print.
  1. Make sure that the printer is turned on

  2. Remote UI startup

  3. Select Google Cloud Print setup -> Register with Google Cloud Print

    Note

    • If you have already registered the printer with Google Cloud Print, the confirmation message to re-register the printer is displayed.
  4. When the confirmation screen to register the printer is displayed, select Yes

  5. In the print setup for Google Cloud Print, select the display language, and then select Authentication.

  6. When the registration completion message appears, select OK.

1. Launch Google Chrome on the computer attached to the same network as the printer. Make sure you are signed into your Google account within Chrome as on the Chromebook.

2. Click the Menu button.

3. Click Settings.

4. Type "cloud print" into the search field.

5. Select Manage Cloud Print devices.
6. Click Add printers. This will allow you to connect your Google Account to the Google Print service.

7. Click Add printer(s).8. Select Manage Your Printers. This will take you to Google Print.

9. Select Printers from the menu on the left. Here you’ll see a list of printers connected to the computer you are using.

When you print something from the Chrome browser, these printers will appear as output destinations.

Set up a Cloud-Ready Printer

If you have a cloud-connected printer, setup instructions vary by the brand of your printer. Don’t worry, Google has provided step-by-step instructions for every printer manufacturer with cloud-enabled hardware.

1. Follow steps 1 - 8 above.

2. Select Add a Cloud Ready Printer from the menu on the left side. This will take you to a Google Print page with instructions for cloud-enabled printers built by Canon, Dell, Epson, HP and Kodak.

3. Find the manufacturer of your printer and follow the instructions to set up Google Print.

How to Print Using Google Print

1. Select the menu icon in the top-right corner of the Chrome Web browser.

2. Choose Print from the drop-down menu.

3. Click Change... under Destination within the menu on the left side

4. Pick the destination printer that works best for you.

5. Tweak settings such as Page Range, Page Layout/Orientation, Margins, etc.

6. Select Print from the options on the left side.

Ask Your Own Laptop Question
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago

did that work for you?

Ask Your Own Laptop Question
Customer reply replied 4 months ago
No need only my question was if my AcerChromebook is suitable fo printer, nothing more nothing less,you gave already the answer, thats why i agree with the amount of $5,because we want to buy a laptop,no further question,Why you charged me for 39$,please no
Customer reply replied 4 months ago
No, thanks, ***** ***** we will buy a laptop suitable to print,
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago
Okay, thank you!
Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 10,520
10,520 Satisfied Customers
Experience: Computer Technician

Randy Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
K - was talking w/u or someone else before. now have
k - was talking w/u or someone else before. now have chromebook in front of me. Asking for password & I did not set up a Admin password. Should go straight to desktop but isn't allowing me in. happene… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I need someone who knows google chromebook. I cannot get my
I need someone who knows google chromebook. I cannot get my canon cloud printer to connect to my chrome book. This system worked successfully for 2 years until yesterday when I fooled with the canon y… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
It is not talking to my notebook. Acer Chromebook C720
it is not talking to my notebook JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Acer Chromebook C720 series JA: What have you tried so far with your Chromebook? Have yo… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not connect to my wireless printer. I have a Verizon
I have a Verizon jetpack and the only light is the wireless light which is blinking. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
How do I pair my acer chromebook 15 to other bluetooth
How do I pair my acer chromebook 15 to other bluetooth devices? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I have chromebook 14 (Acer) that has worked well until
I have chromebook 14 (Acer) that has worked well until today. I paid a bill online and addressed the payee website from the address line (WWW) when finished I got a disconnect and the computer shutdow… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cannot get my chromebook 15 back to landscape mode. Acer
cannot get my chromebook 15 back to landscape mode … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
I want to reset my notebook factry, acer notebook, maby 6
i gave it to wife thinking it was a lap top. it was not any how i just got a lap top and now i get the note book it is not excepting the password to log in for a week … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have a canon pixma and I am trying to connect to my hp 15
I have a canon pixma and I am trying to connect to my hp 15 Notebook PC … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I can't print with my hisense chromebook it worked before,
i can't print with my hisense chromebook it worked before … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am at a school and we have several hundred HP Chromebooks.
I am at a school and we have several hundred HP Chromebooks. Suddenly in the last month we have had four that have gone to a black screen. We can barely see the icon in the middle of the screen. I use… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an Acer Chromebook 15 and I need to know how to print
I have an Acer Chromebook 15 and I need to know how to print from the cloud. I have documents there that I need to print today. Please help.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I scan a document from my Mx340 printer/scanner and
How do I scan a document from my Mx340 printer/scanner and save to my 'pictures folder' in a Acer Aspire laptop? I need step by step directions since I am new to this and also need to retrieve same do… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
Andy, I have a samsung chrome os this laptop does not have a slot in w
Andy, I have a samsung chrome os this laptop does not have a slot in which I can place a cd, what do I need or how can I find a solution to be able to read cd's from this chrome. I do have an old towe… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
I have a samsung chromebook os, Chromebook won't let me install
I have a samsung chromebook os, Chromebook won't let me install silverlight. How or what other app. can I use? Thank You, Linda… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Is my acer chromebook (2 years old) compatible with a PIXMA
Is my acer chromebook (2 years old) compatible with a PIXMA MG2920 canon printer? Ans do Ineed USB cable connection?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I can't get my wireless printer (Canon MX920) to recognize
I can't get my wireless printer (Canon MX920) to recognize my laptop (HP Pavilion Windows 7)… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
canon mf 8350 cdn display is not correct. There is no network
canon mf 8350 cdn display is not correct. There is no network settings listed under system settings but listed under sound volume control. There are a couple of other items that are not right. As per … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x