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My go notebook just suddenly stopped working. It won't even…

My go notebook just...

My go notebook just suddenly stopped working. It won't even come on. Can you please help?

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No. I don't have anything to do that with

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Answered in 3 hours by:
3/21/2018
AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 546
Experience: Thirteen years experience providing computer IT support.
Verified

Hello,

My name is ***** ***** I will try to assist you. Disconnect the power cable from the laptop and wall outlet. Take the battery out and then hold the power button down for 30 seconds.

If you are not able to take out the battery then just hold the power button for 30 seconds. If you were able to remove the battery then install the battery. Plug in the power cable to the wall outlet and laptop.

Power on that laptop and see if it will boot properly. Please let me know if that does not solve your problem.

Thanks,

Aaron

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Customer reply replied 3 months ago
It worked! Thank you:)

You are welcome. Glad to see your issue was resolved. Please give me a positive rating since my information helped solve your problem.

Thanks,

Aaron

AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 546
Experience: Thirteen years experience providing computer IT support.
Verified
AaronB and 87 other Laptop Specialists are ready to help you
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Customer reply replied 3 months ago
Thank you. It worked
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Category: Laptop
Satisfied Customers: 546
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Experience: Thirteen years experience providing computer IT support.

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