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I have an old dell laptop and can’t remember the password…

Customer Question
I have an old...

I have an old dell laptop and can’t remember the password ***** do not have the reset disk

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Della/n 09tdm6 us-09tdm6-53590-a39-a19n

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

No it has been at least two years since I have used this computer

Submitted: 4 months ago.Category: Laptop
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Answered in 46 minutes by:
3/19/2018
Laptop technician: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,541
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. You have a couple of options. You may be able to reset it back to factory defaults which would wipe the password, or you can purchase a password ***** disc for about $10. I would be happy to assist you either way.

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Laptop technician: Dan, Computer Support Specialist replied 4 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Dan
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,541
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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