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I bought this lap top because I believed it had a DVD

Customer Question
I bought this lap...

I bought this lap top because I believed it had a DVD player. It has a pop out like a DVD player but the DVDs will not fit.

Technician's Assistant: Who makes your media player? How old is it?

It is brand new. The instructions s

Technician's Assistant: What have you tried so far with your media player?

Just DVDs. The instructions call it an optical player

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not at this time.

Submitted: 3 months ago.Category: Laptop
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Answered in 9 minutes by:
3/19/2018
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> It has a pop out like a DVD player but the DVDs will not fit.

So what's it actually? Can you please take a picture of it giving more details? Thanks.

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Customer reply replied 3 months ago
I am suppose to have free support for a period of time. I already paid five dollars I am not willing to pay anymore for tech support that was suppose to be free. Please cancel. I will figure something else out.
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