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I have an Ideapad 110-15ISK purchased in Dec 2017. I

Customer Question
I have an Ideapad...

I have an Ideapad 110-15ISK purchased in Dec 2017. I recently pressed the ctrl-alt-delete keys and locked my computer. I have googled solutions and none have worked including esc, F8, F9 and F12. I press enter and the time and date disappear but the password/pin # login screen does not appear. I press the Pgup arrow the original page reappears. This is as far as I can go. Thanks for solving this.

Technician's Assistant: What device or product does this involve?

Ideapad 110-15ISK.

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

80UD Windows 10 Home

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About 2 weeks reboot, esc, ctrl-alt-delete again, F7, F8 and F12

Submitted: 4 months ago.Category: Laptop
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Customer reply replied 4 months ago
Still flowing between time/date screen and wallpaper picture. How about an answer?
Answered in 16 hours by:
3/17/2018
Laptop technician: bbao, Senior Laptop User replied 4 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,810
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean normally you don't need to type in password ***** restart and login the Windows 10 computer?

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Customer reply replied 4 months ago
no, after I press enter when the time/date screen appears, the password ***** appears and I enter my PIN to start. I cannot get to the login screen. Thanks.
Customer reply replied 4 months ago
No thank you to securely connect. Please just provide me the answer. Thank you.
Laptop technician: bbao, Senior Laptop User replied 4 months ago

If so, just shut down the computer then power it on again, everything should be fine as it was.

Please let me know how it goes. Thanks.

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