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Red led biks 3 tmes,does not start. Win 7. No new bat and ac…

Customer Question
Red led biks 3...

Red led biks 3 tmes,does not start

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Win 7

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No new bat and ac adap.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Bat not charged/

Submitted: 4 months ago.Category: Laptop
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Answered in 4 minutes by:
3/16/2018
Laptop technician: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 707
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Laptop technician: Samuel NetEngineer, Computer Hardware Engineer replied 4 months ago

What is the make and model of the computer?

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Customer reply replied 4 months ago
toshiba sat. l645d
Customer reply replied 4 months ago
how can you connectremotely mylapto will otboot
?
Customer reply replied 4 months ago
not boot
Laptop technician: Dustin, Senior Technician replied 4 months ago
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 14,239
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To clarify, did you try a new battery AND a new AC adapter already?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 4 months ago
I HAVE INSTALLED A NEW BATTERY AND A NEW AC ADAPTER AND CORD. WHY DOES YOUR RE-SPONCE TAKE SO LONG?
Customer reply replied 4 months ago
NO I DO NOT REQUEST A REMOTE CONNECTION
Customer reply replied 4 months ago
CAN THE BATTERY BE CHARGED OTHER THAN ON THE LAPTOP
Laptop technician: Dustin, Senior Technician replied 4 months ago

If you have tried a new battery and a new charging cord, then it can only be one of two thins left thats causing the issue.

Either the dc input jack where the power cord connects to the laptop, or the motherboard itself.

if your laptop is under a year old, Id return it to Toshiba and let them repair it for free as part of their warranty. You can start that process here,

https://support.toshiba.com/warranty

If its over a year old, you can consider takin the machine into a repair shop where they can test it further.

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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