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I have a new Dell laptop. Everything works fine except for…

Customer Question
I have a new...

I have a new Dell laptop. Everything works fine except for the keyboard.Whole typed sentences jump around on screen and words insert previous sentences. rt themselves in the middle of See example right here

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Where do I find that info?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Dell? Have you installed any updates recently?

I install updates whenever notified

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Otherwise all's well

Submitted: 3 months ago.Category: Laptop
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Answered in 1 hour by:
3/15/2018
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,637
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Please advise the exact model number or service tag of your new Dell laptop. Service Tag is preferred. Thanks.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 373
373 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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