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Need to change my password on my Lenovo laptop. T450s

Customer Question
Need to change my...

Need to change my password ***** my Lenovo laptop

Technician's Assistant: What's the model and Operating System (OS) of your Lenovo?

T450s Windows 10

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

Yes, my husband installed an update recently as prompted; he's technologically challenged

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thanks

Submitted: 4 months ago.Category: Laptop
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Answered in 2 hours by:
3/15/2018
Laptop technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Laptop
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, My name is***** will try my best to help you with this request.

Do you log to the computer using your e-mail or you created a local user?

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Customer reply replied 4 months ago
local user
Customer reply replied 4 months ago
let's try without the remotely connect option
Laptop technician: Elgin Vega,
 replied 4 months ago

Ok, do you have the installation media?

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Customer reply replied 4 months ago
no, that was the reason we couldn't do it ourselves
Laptop technician: Elgin Vega,
 replied 4 months ago

It is necesary the installation media to reset the password

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Laptop technician: Richard, Laptop Specialist replied 4 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,274
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

To clarify, you do not use a microsoft online account to sign in correct?

Please let me know

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Customer reply replied 4 months ago
I don't think so; as soon as I turn on the laptop, the password ***** comes up
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Is it the windows sign in password?

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Customer reply replied 4 months ago
do you mean is it the same pw as the windows pw?
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Are you getting asked for the password ***** the password ***** in screen?

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Customer reply replied 4 months ago
as soon as I turn on the laptop that's the screen that comes up
Laptop technician: Richard, Laptop Specialist replied 4 months ago

ok, this is then a bios password, did you set this password?

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Customer reply replied 4 months ago
after my husband installed an update recently when prompted, his password ***** working
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Was this a bios or windows update?

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Customer reply replied 4 months ago
we solved our problem quickly and easily (and for less money) with the Geek Squad. We were not pleased with the service and have contested any charges to our credit card. Please do not contact us again.
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Ok no problem

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