Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Have the "4 virus damaging your battery" message on my

Customer Question
Have the "4 virus...

Have the "4 virus damaging your battery" message on my Samsung S8 and can't get rid of it from my Chrome Browser. Have tried your suggestions and it is still there. Can you help?

Technician's Assistant: What device or product does this involve?

Samsung Galaxy S8 and the Chrome Browser.

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

The latest Android update on March 1, 2018

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

It popped up for the first time about a week ago.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Now today it is there to stay and can't get rid of it. Tried:

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 2 hours by:
3/15/2018
Laptop technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Laptop
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Have you tried to uninstall and reinstall chrome browser app?

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I purchased a Lenovo Ideapad 320 in November 2017. I'm only
Hello - I purchased a Lenovo Ideapad 320 in November 2017. I'm only getting 1 - 1 1/2 hour of battery life and the system health check says USB test failed. According to the computer's warrantee date … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I want to find a good screen to cover my laptop that blocks
I want to find a good screen to cover my laptop that blocks blue light. I understand blue light damages the retinas. NUTS!!! I have a Ideapad Flex 4. What website do I go to to find this. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
New Samsung modekl, I must have mistyped the Bios password
New Samsung modekl, I must have mistyped the Bios password ***** setting it. Can't send in for service because I am overseas … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Apps on my samsung note book but don't know how to open
apps on my samsung note book but don't know how to open them … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can a toshiba c385-83340 CHromebook 2 use android apps? It
can a toshiba c385-83340 CHromebook 2 use android apps? … read more
Cris
Cris
60 satisfied customers
I have a virus how can I get rid of it, Acer Chromebook 15
I just got a pop up from windows today about 15 minutes ago and I tried to get a virus protecter and can't find one … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
On facebook when box comes up that says whats on your
on facebook when box comes up that says whats on your mind.will not let me enter anything do have these three circles that show in box that blink … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
My Toshiba laptop suddenly stopped working. Worked fine in
My Toshiba laptop suddenly stopped working. Worked fine in the am. Stopped working when I got home that night. It's 2 years old. Satelite S75t. The power button would light up but the screen stayed da… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I am having a problem with my laptop computer a Apn Updater
I am having a problem with my laptop computer a Apn Updater pops up every 20 seconds I need help from a computer expert… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I'm having trouble with my laptop right now I'm on the Samsung
I'm having trouble with my laptop right now I'm on the Samsung recovery solution screen where do I go from here… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I turned on my laptop the other day and my screen was like
I turned on my laptop the other day and my screen was like it was frozen on the last website that my son had been on and I can't get rid of it.It keeps stating that that the internet is not responding… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My Google Chrome opens but won't show the page (with Google,
My Google Chrome opens but won't show the page (with Google, etc.) It won't go to any other pages. It keeps saying "connecting". If I open Internet Explorer, with Toshiba as the home page, THAT works.… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Hello JA: I tried out a app "Mighty Text". I did not like
Hello JA: I tried out a app "Mighty Text". I did not like it. I think I uninstalled it from my Samsung Galaxy Mega phone. But it keeps popping up on my Samsung Google Chromebook. How do I delete it fr… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
hi...i have a computer question...for about a week i cannot
hi...i have a computer question...for about a week i cannot open about 70% of internet pages...keep getting: server not found...i was using firefox but when switched to ie the same thing keeps happeni… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My silver Samsung Chrome (Model XE303C12) worked fine about
My silver Samsung Chrome (Model XE303C12) worked fine about two weeks ago when I used it. I have it plugged it (there is a green light on the battery). The Power button does not light up, The screen i… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Brand New Dell Inspiron 17 Laptop. Windows 7 and I just bought
Brand New Dell Inspiron 17 Laptop. Windows 7 and I just bought Kapersky anti-virus. Since I got the computer I instantly downloaded google chrome, I have non-stop pop ups.How can I stop this?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Hello! Im having difficulty booting up my Samsung 5 Touch
Hello! I'm having difficulty booting up my Samsung 5 Touch Ultrabook. Everytime I go to switch it on, the blue power light works but there is no image on the screen. I've tried manually shutting it do… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Brand new Samsung series 5 laptop wont load. The power button
Brand new Samsung series 5 laptop won't load. The power button turns blue and I can hear it running very softly but nothing else happens. The screen stays blank and even the keys dont make any sound. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x