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I have a toshiba satellite and I'm trying to get the camera…

Hi. I have...

Hi. I have a toshiba satellite and I'm trying to get the camera to work. I clicked on start menu and after camera inserted to box comes up blank.

Technician's Assistant: What Operating System (OS) are you running on your Satellite?

Windows 7

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I usually use my pc but since I'I am in a remote location I am using the laptop and enjoying it. So I might continue.

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Answered in 12 minutes by:
3/14/2018
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,527
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. First try going to the Toshiba web site at this LINK and download the latest software for your webcam. Try after that and let me know please and I can assist you further if necessary.

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Customer reply replied 4 months ago
Would there be an extra charge to have you fix the problem
as I'm on a fixed income as a senior disabled vet?
Customer reply replied 4 months ago
I'll try an fix it. Thank you!

Yes there is an additional charge for Premium Service. I will be here however if you need further assistance.

Ask Your Own Laptop Question

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Customer reply replied 4 months ago
No! I'll fix it.

Okay. If you found my assistance helpful, please remember to rate my service. Have a nice day!

Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,527
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified
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Dan
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,527
2,527 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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