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It's not my TV. It's my mom's chrome laptop/notebook. Can…

Customer Question
It's not my TV...

It's not my TV. It's my mom's chrome laptop/notebook.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Can you please call(###) ###-####

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I did a complete restart. I'm at the option to enter her email and it won't let me enter her password ***** be able to change it. She doesn't have the phone number that she has on her account. She only has a landline phone so I am using my phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's all I need help with. Please call me

Submitted: 5 months ago.Category: Laptop
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Answered in 4 hours by:
3/14/2018
Laptop technician: Pete, Computer Expert replied 5 months ago
Pete
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 20,606
Experience: CISCO certified computer and networking expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Laptop Question
Laptop technician: Pete, Computer Expert replied 5 months ago

Why does the Chromebook not let you enter the password?

What error message are you getting?

Have you tried using an alternative recovery method at https://accounts.google.com/signin/recovery?

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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