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My laptop will not let me sign on. It is a Asus with windows…

My laptop will not...

My laptop will not let me sign on

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is a Asus with windows 10 that I downloaded sometime back

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

No I

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to sign on

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
3/14/2018
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

You may have a pending update blocking your login.

Please hold down the power button on the laptop for 4-5 seconds until you hear it shut off.

After a few seconds, turn it back on.

Does it then go to the login screen or does it start updating?

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Customer reply replied 4 months ago
Goes to password ***** on

Thank you. On the password ***** does it show an email address in small

print in addition to your user name?

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Using the area just below this to reply, can you tell me

on the password ***** does it show an email address in small

print in addition to your user name?

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Customer reply replied 4 months ago
it does but it will not let me sign on

Thank you. Please tell me the email address you see on the screen and I can help you reset your password.

Ask Your Own Laptop Question

Please tell me the email address you see on the screen and I can help you reset your password.

Ask Your Own Laptop Question

Please tell me the email address you see on the screen and I can help you reset your password.

Ask Your Own Laptop Question

Please tell me the email address you see on the screen and I can help you reset your password.

Ask Your Own Laptop Question

Please tell me the email address you see on the screen and I can help you reset your password.

Ask Your Own Laptop Question

Thank you. One moment please so I can check on this.

In the meantime, on your login screen does it say you are OFFLINE ?

Click the Wi-Fi icon on the screen to open it up.

Look for your Wi-Fi network in the list.

Make sure that you are connected to your Wi-Fi network.

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Can you receive text messages at your phone number ending in 34 ?

If so, please tell me the last 4 digits of the number.

Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified
Byron and 87 other Laptop Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
My number is(###) ###-####
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Byron
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,352
3,352 Satisfied Customers
Experience: CCNA, A+, MCSE 11 years at a large law firm.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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