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I’m setting up new HP laptop and it’s asking fo an account…

Customer Question
I’m setting up new...

I’m setting up new HP laptop and it’s asking fo an account @yahoo.fr which I don’t have and I cannot skip this step

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Can you assist me!

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Win10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Updates Updates dates are installed

Submitted: 5 months ago.Category: Laptop
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Answered in 3 hours by:
3/14/2018
Laptop technician: bbao, Senior Laptop User replied 5 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> it’s asking fo an account @yahoo.fr which I don’t have and I cannot skip this step

Can you please upload a screenshot showing the strange issue?

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Md. Sadique
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