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After turning it on this am it suddenly went dark and

After turning it on...

After turning it on this am it suddenly went dark and responds to nothing. I did plug in the charger and that is complete, but it still will not respond

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, this is the model that detaches the screen from the keyboard. Serial # DO101304E625854887215 serial number

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Answered in 5 minutes by:
3/13/2018
ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,540
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is Chris!

This could be a hardware failure of some kind, based upon your description.

Try this: Hold the power button for 30 seconds, then take your finger off for five seconds, and then just try to power up the machine normally.

Give that a try and if it worked for you, then please use the rating box at the top of the page to rate the answer at least 3 STARS or better. If it did not resolve the issue, then just reply back via the box below to let me know.

ChrisC
ChrisC, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,540
Experience: 15 years as a professional computer technician.
Verified
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