Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I've lost all of my previous emails, plus documents,

I've lost all of...

I've lost all of my previous emails, plus documents, contacts, etc when I had trouble with the computer and (it was frozen) 3 days ago. What can I do?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba laptop os 10

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Yes, it told me to update the computer and that is when I lost about everything. Looked for old files but don't know how to retrieve them.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Okay, this is a PC and just the fact that I need to retrieve all of the information that I lost.

Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
3/13/2018
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 44,596
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

What did you do to resolve the issue with the freezing of the computer?

Please let me know

Thank you

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 44,596
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Laptop Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
I finally got some instructions on the monitor. I followed them as one said to hit a certain monitor statement. Don't know for sure what it said but it spent about 30 minutes changing my configurations. When it was done I had lost all of my information from the past three years.
Customer reply replied 1 month ago
In brief, I am attempting to reclaim all of the files that were taken off of my computer and re-establish them on said machine.

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I don't know what you mean by the ID and Password

Please carefully read and perform the instructions I gave you and you will see exactly what you are required to do

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I don't see what you mean. I have nothing coming over the computer at this time!

I will repeat the instructions again, I ask please to carefully read and follow them, if you get stuck on a step let me know but please do not skip reading steps

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Laptop Question
Customer reply replied 1 month ago
We are really having trouble here. I see no evidence of a program coming into my computer so what's the deal?

Which internet browser are you using

Ask Your Own Laptop Question
Customer reply replied 1 month ago
are you still with me. I don't understand what is going on here and it is most frustrating!

yes.. I replied to you with a question

Which internet browser are you using

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I have no idea of what browser I am using. I am going through Chrome...if that is a browser.

yes it is, so look please at the bottom of the screen and you see the file there, like any file you download from the internet.

The file is called Teamviewer.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
There are 3 TeamViewers at the bottom of the screen. One is teamvier QS2 One is teamviewer QS 1 and the last if simply teamviewerQS. Which of them am I supposed to click on?

You did the instructions then 3 times now.. click any one of them

Ask Your Own Laptop Question
Customer reply replied 1 month ago
ID# ***** 113 168
Password = 2497

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I did not close anything! It said that the ID is 700 113 168 and the password ***** ***** I did nothing but send that information to you.

It is closed... we will try another way as this may be easier for you to follow...

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=90bc142c-dcfd-4452-9b6c-0f57a9666739

The files shows AT THE BOTTOM of your screen called Eslisonor just click and run it

Ask Your Own Laptop Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 44,596
44,596 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Trying to register a fire that is a gift from my daughter'
trying to register a fire that is a gift from my daughter' my password ***** ***** acceptef … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I can'f get it to power up. The part number is
The power light on the front is white and the, I presume signal light is orange… read more
Richard
Richard
Laptop Specialist
44,596 satisfied customers
I bought my lap top in 2015 with word pad on it, the lap top
I bought my lap top in 2015 with word pad on it, the lap top has windows 10. My problem may be me I am 71 years old so bare with me. laptop is hp pavilion. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I think I have a virus on my new pc and I need help
I think I have a virus on my new pc and I need help determining how to get it back to its original configuration … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
457 satisfied customers
I'm locked out of my computer, please help reset my
Hello I'm locked out of my computer, please help reset my password … read more
Richard
Richard
Laptop Specialist
44,596 satisfied customers
My lab top screen is stuck. Dell inspiron. Windows 10 i
my lab top screen is stuck JA: What device or product does this involve? Customer: dell inspiron JA: What Operating System (OS) are you running on your Inspiron? Customer: windows 10 i think JA: What … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
It crashed. Repairman said it cant be saved and he has no
It crashed. Repairman said it cant be saved and he has no way of getting my info off the hard drive to a flash drive. Shat should i do. … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
784 satisfied customers
I have a satellite laptop c55-c -1kx. I would like to have a
Hi, I have a satellite laptop c55-c -1kx. I would like to have a recovery disc to re-install the factory sets … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My camera appears to be working with a light coming on, but
My camera appears to be working with a light coming on, but all I get on screen is a gray box … read more
Richard
Richard
Laptop Specialist
44,596 satisfied customers
After I log into my labtop the screen goes black. I can
After I log into my labtop the screen goes black. I can still move the mouse around, but nothing's there. I played around with the brightness but that didn't work. … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
When I try to shut down I get a message that Toshiba Flash
When I try to shut down I get a message that Toshiba Flash Cards is preventing shutdown … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
18 satisfied customers
My toshiba laptop shut down and will not restart, it goes
my toshiba laptop shut down and will not restart, it goes into a automatic restore and dignostic routine but will not go further help … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I have a Toshiba satellite laptop. How many hours does it
I have a Toshiba satellite laptop. How many hours does it run without the power cord? … read more
Cris
Cris
60 satisfied customers
I have an Acer model NISV2 series which cannot update
I have an Acer model NISV2 series which cannot update windows - not enough memory … read more
Cody
Cody
Computer Science
2,154 satisfied customers
Shefin, I want this application to be up when I start my
ForCustomer---------------- GreetingsCustomerI want this application to be up when I start my computer. Could you please help me how I can do that.1. TeamViwer 2. IntelliJ 3. Visual Studio. 4. SkypePl… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
Can you help. Vaio-sony. Windows 98. I need to link my
I need help, can you help JA: What's the brand and model of your product? Customer: vaio-sony JA: What Operating System (OS) are you running on your Vaio? Customer: windows 98 JA: What have you tried … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Does my laptop have a discrete graphics card that supports
Does my laptop have a discrete graphics card that supports OpenGL 3.3 and can run Luminar 2018? What is the discrete graphics card's capabilities, and how can this application be to forced to run on i… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I want to turn off all notifications since the alerts are
i want to turn off all notifications since the alerts are very annoying. how do I do this? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x