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No sound. Internal. I went into settings trying to to turn…

Customer Question
Internal Technician's Assistant: Did...

Internal

Technician's Assistant: Did you try updating the sound driver on your laptop?

No, I went into settings trying to to turn off talking to blind people

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

At once the tv went mute

Submitted: 4 months ago.Category: Laptop
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Answered in 3 minutes by:
3/13/2018
Laptop technician: michelleclive, Computer Support Specialist replied 4 months ago
michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 6,031
Experience: Notebook and Handhelp support expertise
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

which device are you facing the sound problem..computer or tv

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Customer reply replied 4 months ago
tv
Customer reply replied 4 months ago
no
Laptop technician: michelleclive, Computer Support Specialist replied 4 months ago

i will opt out and let TV experts assist you on this

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Laptop technician: bbao, Senior Laptop User replied 4 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the model of your TV? What is the signal source having is no sound issue? Do you see live picture for the same signal source?
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Customer reply replied 4 months ago
32L310U18Rev A
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Thanks. What's your current input source? HDMI, USB, antenna input, or composite video input? Again, do you see video on screen?
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Customer reply replied 4 months ago
hdmi; yes I see video
Laptop technician: bbao, Senior Laptop User replied 4 months ago
What device is the HDMI source? A laptop? Or anything else?
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Customer reply replied 4 months ago
telus router
Laptop technician: bbao, Senior Laptop User replied 4 months ago
How could a network router be your HDMI signal source? It doesn't make sense. Can you please double check? Thanks.
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Customer reply replied 4 months ago
I am sorry, it comes from a telus box.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Do you have a computer having HDMI interface?
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Laptop technician: bbao, Senior Laptop User replied 4 months ago
Great. Just try play something like YouTube from the laptop and extend the screen to your TV. Of course make sure the audio output goes to HDMI port instead of the laptop's internal speaker.
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Customer reply replied 4 months ago
no sound
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Do you mean you can hear the sound of playing video from the laptop, but once redirect the audio from local speaker to HDMI, you can't hear the sound from the TV even you have adjusted the volume to max on the TV? Correct or incorrect?
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Customer reply replied 4 months ago
correct.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Okay, he last step, can you try some other input sources? Such as as USB or Antenna Input?
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Laptop technician: bbao, Senior Laptop User replied 4 months ago
Sorry for the typo. I mean: the last step.
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Customer reply replied 4 months ago
no, let us quit
Laptop technician: bbao, Senior Laptop User replied 4 months ago
To save time, I guess you should directly mention that you have tried above steps or not, instead of typing a lot to ask for nothing.
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Customer reply replied 4 months ago
I am sorry for the mix up.
The sound setting was on auto. Set to "on'
Laptop technician: bbao, Senior Laptop User replied 4 months ago
After set to ON? Worked?
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