Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have a Toshiba laptop PSPQU2-ooSoon it will not start.

Customer Question
I have a Toshiba...

I have a Toshiba laptop PSPQU2-ooSoon it will not start. Since this is my Gr4andsons laptop he did not make a back up. I was able to get it up on line using a backup disk for my HP. It loaded windsows 10 pro and ran good. Microsoft sent a up dare and unit shut down and would not start.

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I reboot it from a flash drive for a HP system. Loaded and ran. Next time it was shut down it would not start again. I think bios are correpted because unit thinks it a HP computer now.

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Customer reply replied 4 months ago
Unit serial number is ***** It was started with a Flash Drive for another computer and was restarted several time while installing windows 10 Pro but when Microsoft sent a update unit restarted to the Toshiba screen and the dot keep circling. Nothing else happens/ Cannot shut unit down with power button have to pull power to get it to shut down.
Answered in 20 minutes by:
3/12/2018
Laptop technician: bbao, Senior Laptop User replied 4 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,840
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
> I think bios are correpted because unit thinks it a HP computer now
Why do you say so? Any screenshot please?
Ask Your Own Laptop Question
Customer reply replied 4 months ago
No screen shots. Unit was started with Flash Drive loaded from a HP computer and Microsoft said it was an HP computer when Windows was loaded. Flash Drive came from a HP laptop and during reload error message came up config file was for HP not Toshiba.
Customer reply replied 4 months ago
Can no longer get unit online so no way for you to log on to it.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
That's fine, that just means it's an utility from HP.
Do you have important files on the computer?
Ask Your Own Laptop Question
Customer reply replied 4 months ago
No important files on unit.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Do you have another working computer running Windows?
Ask Your Own Laptop Question
Customer reply replied 4 months ago
the one I'm talking to you on.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Great! Please download a copy of genuine Windows 10 from Microsoft from below link.https://www.microsoft.com/en-au/software-download/windows10You will download a tool from site, run it and follow the screen instruction to download Windows disc and convert it to a USB drive. You no longer need that USB drive with HP tools on it, so you may use that USB drive if its size is 4GB or larger.Please first create the bootable USB drive. Then I will guide you to complete erase the disk to make sure installation to go smoothly.
Ask Your Own Laptop Question
Customer reply replied 4 months ago
My windows is a genuine Windows 10 pro copy. I downloaded my computer directly from my Microsoft account. Will this download try to write over the copy I have on my PC?
Customer reply replied 4 months ago
Do I need to format the flash drive before I try your suggestion?
Laptop technician: bbao, Senior Laptop User replied 4 months ago
No, doing this will have no impact to the Windows on your current computer. The downloaded tool might ask you if you want to install Windows on current computer, just choose NO, then the tool will create a boot USB drive for you to use on another computer.
Ask Your Own Laptop Question
Customer reply replied 4 months ago
Ok.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
No, you don't need to format the flash drive yourself. The Microsoft tool to be downloaded will handle everything for you. You just run it and wait for a bootable USB stick. That's it.
Ask Your Own Laptop Question
Customer reply replied 4 months ago
Download in the works.
Customer reply replied 4 months ago
Were under a big storm right now so if you lose me I probably lost power. If so Ill contact you later waiting for download now.
Laptop technician: bbao, Senior Laptop User replied 4 months ago
Better do this when weather is nice and your internet connection and power is stable, anything wrong might cause "dirty" data written on your USB. If so, it will cause troubles for "no" reason. Just wait, do it another day when everything is under control.
Ask Your Own Laptop Question
Customer reply replied 4 months ago
Is this laptop a 64 bit unit and based on the serial number of the laptop can you give me the Microsoft number to activate the Windows 10
Customer reply replied 4 months ago
Power is stable now. I start having power problem I about this.
Laptop technician: bbao, Senior Laptop User replied 4 months ago

Yes, pease advise the serial number so I can let you know if it is 64-bit compatible. Thanks.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
Serial number is *****
Customer reply replied 4 months ago
Windows 10 must be keeping you guys in work. When it runs it good but Microsoft is not very careful with there updates and I have had you reload windows 10 on my PC several time. Next PC purchase will be an Apple.
Customer reply replied 4 months ago
download just aborted I have to contact Microsoft to see why. Ill stop here and try this again tomorrow. Good night
Laptop technician: bbao, Senior Laptop User replied 4 months ago

Your computer is 64-bit compatible, but its default OS is Windows 81 as per Toshiba.

https://support.toshiba.com/support/modelHome?freeText=6E253007C

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,840
1,840 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
This past Saturday I had attempted to open a medical site.
This past Saturday I had attempted to open a medical site. My laptop immediately informed me that the site was not good. I immediately closed it. My laptop shut down. When I turned it back on it said … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
T100 notebook pc -- when powering off, the device goes to
T100 notebook pc -- when powering off, the device goes to "shutting down" mode and has stayed their for 48hrs. No keys or buttons are functional. Help! … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I have toshiba. I reinstalled windows 10 and ran microsoft
Hi! I have toshiba. I reinstalled windows 10 and ran microsoft updates.it asked me to restart and now i get a blue screen with error 0xc0000185 … read more
Cody
Cody
Computer Science
2,387 satisfied customers
My laptop bib last down load before shutting down now it
My laptop bib last down load before shutting down now it starts to boot up but all that happens is the HP &a the dotted circle then goes to blank screen what should I do?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
Have satellite c50. hard disk failed. replaced it. get no
have satellite c50. hard disk failed. replaced it. get no bootable device found...restart computer. Will not recognise any dvd cd or usb ?????… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Trying to factory reset my c55, windows 10 loaded a few
windows 10 loaded a few months ago and trying to get back to factory … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My toshiba laptop won't bootup into windows 10. After the
my toshiba laptop won't bootup into windows 10. After the startup screen appears, the screen goes blank. Any suggestions as to how to correct this problem? Thank you in advance. Doug… read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have a Toshiba Satellite C855D-S5104. I bought it new a
I have a Toshiba Satellite C855D-S5104. I bought it new a few years ago at Best Buy. I recently was upgrading to Windows 10, from Windows 8. Windows 8 was already installed, thus no installation disk … read more
Christopher Holl
Christopher Holl
Associates
1 satisfied customers
My laptop is going crazy on me....I turn it on and all it
My laptop is going crazy on me....I turn it on and all it does it flash the blue screen over and over again...none of the keys are working to try to move past this stage...… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Can i put a toshiba satellite c655 hard drinve into a
can i put a toshiba satellite c655 hard drinve into a satellite pro L300? can i put ram from one computer to the next one… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Well, I have a Toshiba laptop and its locking up. I've tried
Well, I have a Toshiba laptop and its locking up. I've tried holding down the f8 while booting up and Control Alt Delete and keeps coming up with the same window screen that won't go any further.… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
My Satellite C55D running Windows 8.1 won't start. It just
My Satellite C55D running Windows 8.1 won't start. It just goes to the Toshiba screen at the beginning and just keeps showing the dots going around in circles. It never gets any farther. I have tried … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My Asus laptop X551MAV has been "shutting down" couple
For Viet Only My Asus laptop X551MAV has been "shutting down" for a couple of days. I already tried to kill the battery by letting the unit run overnight without external power. When plug into power s… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My toshiba laptop with win 8 does not boot up. I have usb
my toshiba laptop with win 8 does not boot up. I have usb recovery device and I still get a blank screen. ANy suggestions?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
HP DV 9000 would come on for only seconds with fan and lights
HP DV 9000 would come on for only seconds with fan and lights and then turn off. Got new battery and it ran for about 30 min and then shut off. Got new battery charger and shows that battery is chargi… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Toshiba Satellite Pro A210-EZ2201, Mod: PSAFHU-00Y001 Wont
Toshiba Satellite Pro A210-EZ2201, Mod: PSAFHU-00Y001 Won't boot. See Toshiba screen with f2(system utilities) and f12(boot menu). f2 says "please wait" then turns the computer off after approx. 1min.… read more
Jeremy
Jeremy
1,344 satisfied customers
I was installing a Toshiba BIOS update. The update was installed
I was installing a Toshiba BIOS update. The update was installed and the reboot process was initiated automatically. The reboot process had shut the computer down and start-up had just begun when the … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I have a Toshiba Satellite A205-S4607 laptop. I want to reset
I have a Toshiba Satellite A205-S4607 laptop. I want to reset it to factory settings. I have already saved all my files on a flash drive. The laptop came with discs to help me with this. How do I do i… read more
Engineer1010
Engineer1010
Design Engineer
MS Electrical Engineering
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x