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Trouble replacing rear panel on Pixma 5420. Dell laptop

Customer Question
Trouble replacing rear panel...

Trouble replacing rear panel on Pixma 5420

Technician's Assistant: What kind of computer or device are you printing from?

Dell laptop windows 10

Technician's Assistant: How long has this been going on with your Pixma?

10 minutes

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Recently. problem occurred when i opened the back to clear a paper jam. Now i cannot get the back panel replaced

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No printer was working fine until i got the paper jam.

Submitted: 5 months ago.Category: Laptop
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Answered in 2 hours by:
3/11/2018
Laptop technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Laptop
Satisfied Customers: 851
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to watch a video that shows removal and replacement of the rear door.

Link: https://www.youtube.com/watch?time_continue=63&v=khFBkMTNCXs

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Laptop Question
Customer reply replied 5 months ago
Sheri,No your answer was no help at all.I figured it out for my self.laterMy experience with Just Answer was a waste of my time.Williams.
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Sheri
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Category: Laptop
Satisfied Customers: 851
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Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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