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Problem w/ a zeus virus and my browser. Toshibac655 window…

Customer Question
Problem w/ a zeus...

Problem w/ a zeus virus and my browser

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshibac655 window 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Having problems staying connected have only a hardline connection and have probably only made things worse. I'm 56 and comp illiterate basically

Submitted: 5 months ago.Category: Laptop
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 21 minutes by:
3/11/2018
Laptop technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Laptop
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please once shut down your computer and turn it back on.
Let me know when this is done.

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Customer reply replied 5 months ago
my phone is almost dead
Customer reply replied 5 months ago
my credit union will do no trannsactions until office hours, ill have to call later, I'm sorry debit card
Laptop technician: Suhasini Velu,
 replied 5 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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