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My laptop crashed. Now have new hard drive. Have carbonite,

My laptop crashed....

My laptop crashed. Now have new hard drive. Have carbonite , but don’t think email program transferred. Need office and email.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba satellite C55 A5300

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

No. I just “downloaded” all files from Carbonite to my new hard drive.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Am I being charged for this?

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Answered in 3 hours by:
3/11/2018
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,811
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Need office and email.

Which version of Microsoft Office was used on the laptop before it was crashed? How did you obtain that copy of Office, preinstalled, subscribed online or purchased from a reseller?

What's the email provider in question? How many emails were used on the laptop?

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Customer reply replied 4 months ago
My laptop says that I have Outlook. I contacted Carbonite and this is what they pulled up.
C:\Users\Fran Cook\C\Users\Fran\Documents\Outlook Files. How do I get this back?

The above pathname and folder is for Outlook data files, not the Outlook programs themselves.

Do you see any files there under the folder?

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Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
If that doesn’t work and I decide to purchase Microsoft 365, will my emails transfer? Verizon has stopped servicing emails and transferred us to AOL. Now they are dropping us. I can still get my emails through AOL, but need actual access to Outlook
> will my emails transfer?
If all your emails currently are on AOL, then simply installing Outlook will get things done. All emails will be kept this way.
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Customer reply replied 4 months ago
Thank you for your assistance. Looks like I'm going to go ahead and get Microsoft 365.

You are welcome. Can you please kindly rate my service and close the case. Thanks.

bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,811
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Laptop Specialists are ready to help you
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Customer reply replied 4 months ago
I got an answer, but the problem was not completely resolved. After purchasing Microsoft 365 I still needed help from AOL. All is well now, but I don't like "chatting". I prefer speaking wth someone.

Thanks for accepting the answer.

> purchasing Microsoft 365 I still needed help from AOL.

I don't understand why AOL is involved in your Office 365 purchase. In my understanding, AOL is totally irrelevant, except you mean your AOL email address will be used as a Microsoft account to order the Office 3y65 online. This is just an address to receive order confirmation. Any email address can do that, not necessary to use AOL mailbox only.

> I prefer speaking wth someone.

Phone call service is available, but at an extra fee as it belongs to premium services.

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bbao
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,811
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