Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Someone is chnging passwords ad somebody elses name came up…

Customer Question
Someone is chnging passwords...

Someone is chnging passwords ad somebody elses name came up last nite

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Wiat just a minute

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Cant read numbers on back

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ia there any othervway of finding out what kind it is

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 4 hours by:
3/11/2018
Laptop technician: bbao, Senior Laptop User replied 4 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,822
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please upload a screenshot showing the name of someone else on your computer? Thanks.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a nextbook Ares11A. I don't remember my password. My
I have a nextbook Ares11A. I don't remember my password. My computer locked... … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My laptop is pluged in but not charging. Power does not
the one that came with the laptop it happened to the last one to … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
OP. HP LAPTOP WINDOWS 10 NEED HELP IN GETTTING STARTED WITH
HP LAPTOP WINDOWS 10 NEED HELP IN GETTTING STARTED WITH IT. sTAPLES SET IT UP FOR ME BY PUTTING IN MY USER NAME, USER PASSWORD, AND THEN ATTEMPTED TO PUT IN NAME THAT OUTLOOK WILL USE. LAPTOP ASKS FOR PASSWORD, I HAVE NO IDEA ON WHERE TO GET THIS. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have an hp laptop that I have used since I believe 2012. I
I have an hp laptop that I have used since I believe 2012. I have often used my chip reader to upload pictures to facebook. Recent upgrades have made that reader not recognized. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I'm receiving error code when turn on computer. system fan
I'm receiving error code when turn on computer. system fan (90B) … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
I just got a new HP laptop and cant get it to turn on it is
I just got a new HP laptop and cant get it to turn on it is fully charged … read more
bbao
bbao
Senior Laptop User
1,822 satisfied customers
It no a printer its a laptop issue. HP Pavillion AMD
It no a printer its a laptop issue JA: What's the brand and model of your printer? Customer: HP Pavillion AMD A12-9700P JA: How long has this been going on with your printer? Customer: its not a print… read more
bbao
bbao
Senior Laptop User
1,822 satisfied customers
The power comes on but says after password, Not for a wile
Last evening something came up and told me to call a number and they would fix my computer or clean it or something check for viruses … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a Toshiba laptop that I have not used for a year and
i have a Toshiba laptop that I have not used for a year and I forgot the password. how can I get back in to the computer to fix this problem? … read more
bbao
bbao
Senior Laptop User
1,822 satisfied customers
Windows has locked me out of my laptop and I haven't used
Windows hello has locked me out of my laptop and I haven't used the password ***** pin for two years and have no idea what they are. Anything I can do?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Sandy,i locked my husbands laptop by accident cant remember
hi,sandy,i locked my husbands laptop by accident cant remember the adminisative password, can u help… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My laptop has me locked out. I can change password,type it
My laptop has me locked out. I can change password,type it in ans it says contact google ans I can't sign in now.… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I can not get into my laptop because I have forgotten my password.
I can not get into my laptop because I have forgotten my password. Ive tried everything but ccant get new one. I need help on this asap please.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Hp laptop. I am having trouble tring to get my micro
I have a Hp laptop. I am having trouble tring to get my micro sd card reader to read. I had one that read once then the computer did the device again. I went and bought another. It read one with the f… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
netbook mini gets stucks at black screen - wont accept password.
netbook mini gets stucks at black screen - wont accept password. after three attempts it says "password XXXXX failed" fatal error. . . system halted, CNU938DFPO… read more
JustAnswer-Eric
JustAnswer-Eric
Senior Security Consultant
Bachelor's Degree
77 satisfied customers
51591G no wont boot after using Instant Arcade mode - IA still
51591G no won't boot after using Instant Arcade mode - IA still works ok, and I can get into bios using it still, but normal boot using power key just results in static cursor at top left of screen, n… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
My HP dm1 Pavilion laptop got sprayed with a hose the other
My HP dm1 Pavilion laptop got sprayed with a hose the other nite -- not drenched, but wet. I dried it off quickly and it seemed fine for a day or so, except that some of the keys (like backspace and e… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a panasonic toughbook cf-30 that has bios password XXXXX
I have a panasonic toughbook cf-30 that has bios password XXXXX be reset. Do you know how to do it?… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x