Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have a hp. that ask for a startup password that i don't…

Customer Question
Hi i have a...

Hi i have a hp. that ask for a startup password ***** i don't know

Technician's Assistant: What device or product does this involve?

Laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Window10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No i can't get in to do updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes it keep putting automatic repair which doesn't work

Submitted: 1 month ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 7 hours by:
3/11/2018
Laptop technician: bbao, Senior Laptop User replied 1 month ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What is the exact model number or serial number of the HP laptop?

Can you please also clarify what kind of password ***** is? Is it a BIOS password ***** a simply password ***** on a blank screen, or a Windows password ***** a password ***** a given username on Windows logon screen?

Ask Your Own Laptop Question
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 371
371 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

371 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Have a c50d-c toshiba laptop. All of a sudden I need
Hello .have a c50d-c toshiba laptop. All of a sudden I need password ***** I push power button. Blue box in center of screen. … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
Cursor jumps around (not just when typing) opens and closes
cursor jumps around (not just when typing) opens and closes whatever it rolls over … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its not my laptop its my tv. Its my tv. So sorry but its not
so sorry but its not my laptop its my tv can i speak to a tv tech please thx … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
I don't have the TV problem it is my RCA lap top I just
I don't have the TV problem it is my RCA lap top I just bought. I have one for 5 years old . Now I don't know how to get this one running. I am 90 now so I forgot what to do … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
HOW DO I RESTORE MY LAPTOP TO FACTORY SETTINGS WITHOUT A
HOW DO I RESTORE MY LAPTOP TO FACTORY SETTINGS WITHOUT A RECOVERY DISK … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
The cursor randomly becomes uncontrollable - it wanders all
The cursor randomly becomes uncontrollable - it wanders all over the screen like an ant and I cannot control it … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
The tab key popped off on my Lenovo Yoga and I can't figure
Hi, the tab key popped off on my Lenovo Yoga and I can't figure out how to reattach it. All of the videos online have keys that are shaped differently than my key … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
Just added the &s to my laptop, had minor trouble shutting
Just added the b&s to my laptop, had minor trouble shutting down, but now I can't open it. Says the login service is not accessible. What do I do? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Will not allow percentage line 7on t4e. Toshiba windows 7.
will not allow percentage line 7on t4e JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Toshiba windows 7 JA: How long has this been going on with your compute… read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
I clicked on a website a few hours ago. I later then looked
I clicked on a website a few hours ago. I later then looked in my browsing history and found that there was a URL website in there that I don't recognize (presumably a pop-up.) It looks sketchy. Might… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Pearl. My laptop is a Toshiba Satellite in Windows 7 - how
Hi, Pearl. My laptop is a Toshiba Satellite in Windows 7 - how can I tell that Wi-Fi is switched on and working? … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
I have a TravelMate P236 and some of the buttons on keyboard
I have a TravelMate P236 and some of the buttons on keyboard on not working. How do I fix this problem… read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
Nothing, every time I log in autolottoprocesser I seem to
nothing, every time I log in autolottoprocesser I seem to keep getting a day late numbers in stead of the future numbers Im I missing something? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
It will not turn on. Windows 10. It doesn't have a dvd and
It doesn't have a dvd and not sure how to from flash drive … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
My lenovo yoga 710 easy cam isn't working. Hold on...
I primarily use a software called Zoom with my camera. About a month ago the camera started to go wonky. Then I used some online forums and it corrected. But, now nothing. I can't even turn it on. It used to say Easy Cam Now it says PC Cam I think it thinks I have a USB cam and I don't It used to be listed under imaging devices in the device manager… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Nothing is wrong with my laptop. I want to know if I connect
Nothing is wrong with my laptop. I want to know if I connect my 3t toshiba portable hard drive, can I use it remotely for storage? … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
I need help with printer. a new hp 6200 devuce. Have you
I need help with printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: Yes JA: When did you last update the printer driver software? Customer: I am Installimg a new hp 62… read more
Cody
Cody
Computer Science
2,173 satisfied customers
Im trying to reset my password on my laptop but I'm having
Im trying to reset my password ***** my laptop but I'm having issues can you help please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x