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It's locked or frozen. It's a TOSHIBA satellite c55da5120 on…

Customer Question
It's locked or frozen. ...

It's locked or frozen.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It's a TOSHIBA satellite c55da5120 on Windows 8

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Yes I have it configured to automatically update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can get past the password into Matos but that's it Thanks

Submitted: 4 months ago.Category: Laptop
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Answered in 4 minutes by:
3/10/2018
Laptop technician: Isaac Franklin, Support Technician replied 4 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your windows 8. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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