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New HP laptop. Can do nothing on it. Tell me how to answer…

Customer Question
New HP laptop. Can...

New HP laptop. Can do nothing on it.

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Tell me how to answer that for u

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

It says intel core 13 7th Gen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

8GB

Submitted: 4 months ago.Category: Laptop
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Answered in 3 hours by:
3/10/2018
Laptop technician: Shefin, Laptop Support Specialist replied 4 months ago
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 6,629
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

As I understand that, you are able to get into the login page, but no keyboard and mouse working. Right?

Thank you.

Customer/p>
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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

6,629 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

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CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

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James K.

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Technical Director of IT Company

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IT Miro

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Bachelor's Degree in Information Technology, Microsoft Certified Professional

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Hans Uebelhoer

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188 satisfied customers

I can repair laptop hardware as well as softwware.

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