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New HP laptop. Can do nothing on it. Tell me how to answer…

Customer Question
New HP laptop. Can...

New HP laptop. Can do nothing on it.

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Tell me how to answer that for u

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

It says intel core 13 7th Gen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

8GB

Submitted: 1 month ago.Category: Laptop
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Answered in 3 hours by:
3/10/2018
Laptop technician: Shefin, Laptop Support Specialist replied 1 month ago
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 6,214
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

As I understand that, you are able to get into the login page, but no keyboard and mouse working. Right?

Thank you.

Customer/p>
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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 371
371 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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