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I purchased a battery for my laptop but there are no

Customer Question
I purchased a battery...

I purchased a battery for my laptop but there are no instructions about installing it. The model # is dv6-2150us. Please help.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

The brand is an HP Pavilion. Where do I find the operating system?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Pavilion? Have you installed any updates recently?

Only to AOL.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of anything.

Submitted: 4 months ago.Category: Laptop
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Answered in 1 hour by:
3/9/2018
Laptop technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Laptop
Satisfied Customers: 731
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to the service manual below for your laptop. Go to pages 4-6 through 4-7 and you will see instructions and a diagram showing battery removal.

http://h10032.www1.hp.com/ctg/Manual/c01860375

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Customer reply replied 4 months ago
Is it possible to have a complete manual without using the printer for all 137 pages? A also have not done the installation yet and will require help from a friend to do the installation. I am rather dense (and old) for these things. Thank you for your help today.
Joyce -- non-expert!
Laptop technician: Sheri, Expert replied 4 months ago

You do not have to print it out. Just click on it and open it on your computer. Then scroll to those pages and look at them. It is just on 2 of the pages. You will also be able to select to just print those 2 pages I specified.

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Laptop technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Laptop Question
Laptop technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Customer reply replied 4 months ago
No, it is not resolved but perhaps soon.
Laptop technician: Sheri, Expert replied 4 months ago

ok. Just reply with any questions.

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Category: Laptop
Satisfied Customers: 731
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