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I installed mcafee into my laptop toshiba satellite L735 not…

Customer Question
I installed mcafee into...

I installed mcafee into my laptop toshiba satellite L735 not able to get to Internet . Keeps saying autorepair your pc did not start correctly restart or advanced options. I did have Kaspersky Antivirus in before installing mcafee

Technician's Assistant: Does your network appear in the Wi-Fi list on your Satellite?

Will not open the laptop except for showing me the autorepair message

Technician's Assistant: Which lights are solid and which are blinking on your router?

Bottom button blinking /globe with half circle around it is blinking

Submitted: 5 months ago.Category: Laptop
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Answered in 12 minutes by:
3/9/2018
Laptop technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Laptop
Satisfied Customers: 856
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Did you remove Kaspersky before installing Mcafee? Have you tried letting the autorepair run yet?

Regards,

Sheri-Expert

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Customer reply replied 5 months ago
Probably didn't remove Kaspersky before installing I assumed because it was outdated on that day that I could install and mcafee would cover that. I also have tried numerous times to let the auto repair go thru but even under restart or advanced options it doesn't help
Laptop technician: Sheri, Expert replied 5 months ago

Have you tried any other recovery options in the advanced menu yet?

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Laptop technician: Sheri, Expert replied 5 months ago

Have you tried system restore to restore to an earlier restore point?

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Laptop technician: Sheri, Expert replied 5 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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