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I can't get it to turn on. Aspire e17 laptop. Windows 10. It…

I can't get it...

I can't get it to turn on

Technician's Assistant: What device or product does this involve?

Aspire e17 laptop

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Windows 10

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

It turned on this morning but I couldn't get the start menu to work so I turned it off by holding the power button and now it won't turn on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

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Answered in 5 minutes by:
3/9/2018
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,180
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Then connect the power cable, power it on and tell me how it then functions please

Thank you

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,180
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
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Category: Laptop
Satisfied Customers: 47,180
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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