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The video card of my 2 year old Acer laptop seems to be out…

Hi the video card of...
Hi the video card of my 2 year old Acer laptop seems to be out of order. Whenever it wakes up from sleep, the screen shows the image as shown in the attached picture but the sound is still there. I have to force shut it down many times because it could be on for as long as 30 minutes sometimes. While other times it seemz to be ok, with the image on or less than 5 minutes.
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Answered in 1 hour by:
3/9/2018
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 44,591
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are running on the computer please?

Thank you

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Customer reply replied 1 month ago
Windows 10.home

ok, than do the following please

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me how it operates please

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Customer reply replied 1 month ago
is it possiblely a hard disk issue?

Yes, it can be data corruption which this will rule out

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Customer reply replied 1 month ago
Hi I couldn't run my laptop as administrator. I think I don't have the right, which is weird.
Customer reply replied 1 month ago
From the CMD prompt in DOS, it says I need to be an administrator to enter console mode. But I as shown as a local admin strategy from my Windows10 account settings. How can I really become the real administrator?
Customer reply replied 1 month ago
But I was shown as a local administrator from Windows10 account settings....

yes you did the initial step incorrectly, I will repeat

Click start, type in CMD and right click on command prompt and select run as administrator

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You did not still do the commands right..

Can I please connect and do this?

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Customer reply replied 1 month ago
OK now I'm starting to do the commands

ok

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Customer reply replied 1 month ago
My laptop is running the process very slowly. Still at 10 % after more than 10 minutes.

ok

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Customer reply replied 1 month ago
Still 10% after half an hour, So is hard disk confirmed to be corrupted?

We will seem please let it complete

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Customer reply replied 1 month ago
Still at 10% after 2 hours

It means it has a lot to repair

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Customer reply replied 1 month ago
Hi the repairing process was too long and I went to sleep when it was still at 10% b the time I got up, the screen was black and I assumed my laptop finished running abs shut down itself. So my question is if my laptop has completed the repair and it's fine to use now?
Customer reply replied 1 month ago
Or should I replace it'd hard disk?
Customer reply replied 1 month ago
Hi the repairing process was too long and I went to sleep when it was still at 10% b the time I got up, the screen was black and I assumed my laptop finished running abs shut down itself. So my question is if my laptop has completed the repair and it's fine to use now?14 March 2018 07:47
Or should I replace it'd hard disk?

It means the repairing process finished, how is it now performing?

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Customer reply replied 1 month ago
I tried to let it sleep and then wake up I had the grey screen again

When did this problem start?

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Customer reply replied 1 month ago
You mean the very first time the problem showed up? I think maybe at least 2 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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Customer reply replied 1 month ago
OK give me some time as I'm not free till Saturday and I need to sleep now. Thanks for your instructions

No problem

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Ok, we will have to do a reinstall of windows.

This will remove all programs which you cannot avoid, it will not touch your data but it is best to first backup your data off the computer.

Then click start, settings, update & security, Recovery then Get Started under Reset My PC

Choose to complete the process then keep your files and it will restore windows.

Let me know how it then operates please

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Customer reply replied 1 month ago
Will it help?

It will rule out software as the cause of the issue, so if software is causing it then yes

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Customer reply replied 1 month ago
But are you sure software can be cause of hard disk problem?

yes is can else I would not have you do this

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 44,591
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Laptop Specialists are ready to help you
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Customer reply replied 1 month ago
I reinstalled my windows and also did a fragmentation of hard disk, I tried to wake up my laptop from sleep twice and it both could do it with no problem and even at a much faster speed. My question is have I cured my hard disk permenantly or am I just seeing a reversable improvement?

you have cured it this was the issue you had, and reinstalling it now resolved it

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Customer reply replied 1 month ago
Wow thank you so much! :D
Customer reply replied 1 month ago
The laptop is worse now. There is once it couldn't even wake up from sleep. Just black screen

Ok, it is then a hardware issue, the motherboard is failing, this confirms it.

How old is the laptop?

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Customer reply replied 30 days ago
2 years old. Is it issues with motherboard or hard disk?
Customer reply replied 30 days ago
Is 2 year too young to have the issues?

Motherboard, and no, 2 years is not too young, no time frame really is

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Richard
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Category: Laptop
Satisfied Customers: 44,591
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Experience: Over 15 year experience in Computers, Mobile devices and Networks

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