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After trying to update to windows 10, my computer will not…

Customer Question
After trying to update...

After trying to update to windows 10, my computer will not turn on. I get the HP logo and then a quick :Attempting to recover installation: then restoring previous version of windows, the computer just turns off

Technician's Assistant: What HP model do you have?

I TRIED A hard reset but it did not work

Technician's Assistant: How long has this been going on with your HP printer?

Hp pavilion

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1018

Yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not a printer issue. laptop

Submitted: 1 month ago.Category: Laptop
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Answered in 46 minutes by:
3/8/2018
Laptop technician: AaronB, Computer Support replied 1 month ago
AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 471
Experience: Thirteen years experience providing computer IT support.
Verified

Hello,

My name is ***** ***** I can try to assist you. Do you have any Windows 10 DVD or USB recovery media? If not, do you have another computer with Windows 10 installed, that you could create recovery media with?

Thanks,

Aaron

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Customer reply replied 1 month ago
No I only have an ipad
Customer reply replied 1 month ago
How can u connect with a blank screen?
Laptop technician: AaronB, Computer Support replied 1 month ago

Do you have important data and programs on that computer? Without recovery media, you could restore that computer to when you bought it using factory recovery. I could help you try to restore it back to factory settings if you want.

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Customer reply replied 1 month ago
No nothing important but same question. How can I do this with a black screen .I can't turn it on
Laptop technician: AaronB, Computer Support replied 1 month ago

What model HP computer do you have? There should be a sticker with a model number on that computer. Factory recovery will bypass it trying to boot windows.

If I can find the exact keys to process it will restore your computer back to when you purchased it. You would press these keys right after your computer powers on and you see the HP logo.

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Customer reply replied 1 month ago
Model PV17 F01ous
Hp pavilion notebook
Laptop technician: AaronB, Computer Support replied 1 month ago

Thank you. Please press F11 as soon as your notebook powers on. You might need to hold that key or keep tapping on it until you see "HP Recovery Manager".

If F11 does not work you can try pressing your ESC key and F11 at same time right after your notebook powers on.

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Customer reply replied 1 month ago
Says choose an option
Continue
Use a device
Troubleshoot turn off of use another operating system
Laptop technician: AaronB, Computer Support replied 1 month ago

Continue.

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Customer reply replied 1 month ago
Doing the same thing attempting to restore and turning off
Laptop technician: AaronB, Computer Support replied 1 month ago

Could you boot back into that recovery menu again, this time please press Troubleshoot. Also, make sure to disonnect any external devices from your notebook ie. external hard drive, USB flash drive, printer, etc.

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Customer reply replied 1 month ago
Refresh pc
Reset your pc
recovery manager
Laptop technician: AaronB, Computer Support replied 1 month ago

Try recovery manager first and then try the other two options if you run into same problem.

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Customer reply replied 1 month ago
Recovery manager
Windows system restore
System recoveryRun computer checkup
Customer reply replied 1 month ago
System recovery is retire to factory
System restore takes me back to an earlier date
Customer reply replied 1 month ago
I'm going to try system restore back to Monday before I tried to update
Laptop technician: AaronB, Computer Support replied 1 month ago

Yes if you choose Windows system restore it will restore Windows 10 back to before you had problems. If you choose System Recovery it will restore Windows 10 to factory. It is up to you.

Sounds like a good choice.

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Customer reply replied 1 month ago
It says
No restore points have been on your system drive
Laptop technician: AaronB, Computer Support replied 1 month ago

You could try System Recovery or Recovery Manager again. This time choose to restore back to factory.

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Customer reply replied 1 month ago
Didn't work
Trying to reset pc
Customer reply replied 1 month ago
Now it says unable to reset your pc
A required drive partition is missing
Laptop technician: AaronB, Computer Support replied 1 month ago

Is there an option to Reset Windows? Reset windows is different than a system restore or factory recovery.

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Customer reply replied 1 month ago
Tgats what did when it said required drive is missing
Laptop technician: AaronB, Computer Support replied 1 month ago

OK. Well if you have tried all options than perhaps the recovery partition is corrupted. Do you know if your notebook is still under warranty?

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Customer reply replied 1 month ago
Went on advanced options
System restore
System image recovery
Startup repair
Command prompt
Laptop technician: AaronB, Computer Support replied 1 month ago

Excellent. You can try any of those options. I recommend Startup repair first.

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Customer reply replied 1 month ago
No warrantee
I bought it in 2014
Laptop technician: AaronB, Computer Support replied 1 month ago

You probably don't have a system image to recover with. System restore may not work, but you can try again from this menu. If none of those options work I can walk you through using command prompt to run some scans that may fix Windows.

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Customer reply replied 1 month ago
Select a system image backup
Will re-imageing help
Laptop technician: AaronB, Computer Support replied 1 month ago

You would have had to create a system image in order to use that option.

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Customer reply replied 1 month ago
Nothing worked
Laptop technician: AaronB, Computer Support replied 1 month ago

Were you able to get Command Prompt to work?

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Customer reply replied 1 month ago
What command prompt?
Customer reply replied 1 month ago
that's working
X\windows\system32
Laptop technician: AaronB, Computer Support replied 1 month ago

Please type in this command in that window.

sfc /scannow

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Customer reply replied 1 month ago
Ok scanning
Laptop technician: AaronB, Computer Support replied 1 month ago

Excellent.

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Customer reply replied 1 month ago
It found corrupt files
The system file repair changes will take effect after the rebootBack to windows/system 32
Customer reply replied 1 month ago
Should I turn off and reboot or do I have to do something else?
Laptop technician: AaronB, Computer Support replied 1 month ago

Please exit command prompt and see if there is a restart option.

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Customer reply replied 1 month ago
Nothing changed
Same message
Attempting to recover installation
Then it shuts off
Laptop technician: AaronB, Computer Support replied 1 month ago

From that same command prompt window you can type this command:

chkdsk c: /f /r

This scan can take potentially hours. It is worth running because it may fix Windows. Also, you can try to run the same command on your D: drive which might be the recovery partition:

chkdsk d: /f /r

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Customer reply replied 1 month ago
Ok
Do I check back tomorrow?
Laptop technician: AaronB, Computer Support replied 1 month ago

You can check back when that scan completes even if it is tonight. I get email messages when you respond. I will be available until late tonight.

Thanks,

Aaron

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Customer reply replied 1 month ago
Thanks Aaron
Laptop technician: AaronB, Computer Support replied 1 month ago

You are welcome.

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Customer reply replied 1 month ago
Completed both scans
No change same message
Laptop technician: AaronB, Computer Support replied 1 month ago

Make sure that C and D are the correct drives. In a command prompt type in C: and press enter.

Then type in dir.

It should display the contents of C: drive. The recovery partition might not be the D: drive. Type in D: and press enter.

Type in dir.

Look for contents. If you specify a drive letter and you get an error then try another drive letter. Chkdsk scans never finish that fast on a hard drive with a window partition.

They might complete fast on a recovery partition, because there won't be that much data on it.

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Customer reply replied 1 month ago
Every thing on the c drive
738478 files
Customer reply replied 1 month ago
Can u do the remote assistance
This is exhausting
Laptop technician: AaronB, Computer Support replied 1 month ago

No I cannot because that Windows 10 computer is not booted and does not have Internet access. I would try running chkdsk /f /r on these drive letters A: B: C: D: E: F:. Without knowing what your exact drive letter is for Windows 10.

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AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 471
471 Satisfied Customers
Experience: Thirteen years experience providing computer IT support.

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