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I have a Lenovo ideapad 100s and have locked my self out and…

Customer Question
I have a Lenovo...

I have a Lenovo ideapad 100s and have locked my self out and can't reset the password ***** I didn't make a recovery disk. Is there any way to fix this problem?

Technician's Assistant: How long has this been going on with your 100S? What have you tried so far?

I put it away about 6 months ago because of this problem and have been using my work computer. I have tried every variation of the password ***** I can think of.

Submitted: 4 months ago.Category: Laptop
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 hours by:
3/9/2018
Laptop technician: Richard, Laptop Specialist replied 4 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,247
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using?

Thank you

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Customer reply replied 4 months ago
8
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Thanks

Can you tell me the email address you used for your Microsoft account on the computer please.

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Customer reply replied 4 months ago
It'snot windows. I have been to the reset site and have reset to factory settings, but still can't get in without the password.
Laptop technician: Richard, Laptop Specialist replied 4 months ago

You mean you used a built in account?

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Customer reply replied 4 months ago
I fixedit.
Laptop technician: Richard, Laptop Specialist replied 4 months ago

Perfect, do you need anything else?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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