Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Need to reset my password. Surface pro started up my

Customer Question
Need to reset my...

Need to reset my password

Technician's Assistant: What device or product does this involve?

Surface pro started up my computer and received a bitlocker recovery notice

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

I tried to obtain the bitlocker recovery key but could not access my microsoftacount as I did not have the correct paaword I tried to reset paawordwithout success

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 12 hours by:
3/9/2018
Laptop technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Laptop
Satisfied Customers: 162
Experience: Professor at DeVry University
Verified

Please try these steps:

On the sign-in screen, type your Microsoft account name if it's not displayed. If there are multiple accounts on the PC, choose the one to reset.
Select I forgot my password ***** the password ***** box.
On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next.
On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send code.
When you get the code as a text or email message on a separate device, enter it and then select Next.
On the Reset your password ***** create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.
Sign in with your new Microsoft account password.

I hope this solves your question. If it does, Please give me a 5-star rating! Thanks!

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Laptop
Satisfied Customers: 162
162 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I need a BitLocker recovery key for my ASUS VivoBook.
I need a BitLocker recovery key for my ASUS VivoBook … read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
2 satisfied customers
I have a surface that I have not used for a while and I have
Good afternoon, I have a surface that I have not used for a while and I have forgotten my password. I cannot seem to get it to let me make a new one. Could you please advise what to do. … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
My surface pro is on recovery but don't remember my password
my surface pro is on recovery but don't remember my password ***** Microsoft … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had a power outage this morning when I was using my
I had a power outage this morning when I was using my laptop. Now I can't log on or anything. It keeps asking for a bitlocker recovery key. I went to the suggested website on my PC. I just can't seem … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm trying to reset my daughters lap top. I tried holding
I'm trying to reset my daughters lap top. I tried holding down the 0 key but the computer just reboots like it always does … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My surface tablet shut down from a power outage. shen it
my surface tablet shut down from a power outage. shen it came back, it asked for a password ***** get back in. I cannot remember the password. Haven't been able to reset password ***** the tablet is r… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a surface that has been put away for a while as my
I have a surface that has been put away for a while as my wife could not get it to work anymore.I purchased this on August 27/2014 order number(###) ###-####.Everything that i try to do comes up there… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
I am trying to reset my password but system wants to send
I am trying to reset my password ***** system wants to send the instructions or code to addresses that I cannot access. Whats wrong with them sending it to the address on file? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My surface RT tablet has closed down due to an error( also
My surface RT tablet has closed down due to an error( also broken charger which I have now replaced) once charged now showing Bitlocker and asks me to enter recovery key to get going again. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I've been fixing the Windows 10 recovery problem on my
I've been fixing the Windows 10 recovery problem on my computers.So, far I've fixed it on my desktop PC and on my backup desktop PC.First Problem: When attempting to fix it on my laptop, I am unable t… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I forgot my password for my surface pro 4. Is there a way to
I forgot my password ***** my surface pro 4. Is there a way to do a factory reset or any other way to get in… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I JUST GOT A NEW SURFACE BOOK... IT HAS BEEN WORKING FINE,
HI! I JUST GOT A NEW SURFACE BOOK... IT HAS BEEN WORKING FINE, UNTIL NOW... I TURNED IT ON AS I AM TRYING TO UPLOAD PHOTOS, AND IT IS FROZEN ON THIS SCREEN THAT SAYS "SURFACE UEFI".... IT HAS A PLACE … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My surface password isn't working, every once in awhile it
every once in awhile it goes to the welcome screen and just circles … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a tablet and when I turn it on I get a message that
I have a tablet and when I turn it on I get a message that automatic repair has started and then I get a message that repair couldn't repair your pc. The initial problem was that the touch screen did … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I have a laptop with TMP and bitlocker enabled. Typically
I have a laptop with TMP and bitlocker enabled. Typically the laptop just boots to the windows login screen and then I can go from there. The last 2 boots have required me to use the Recovery key to g… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
HiI have a new Surface Pro 3 for work which is great. Most
Hi I have a new Surface Pro 3 for work which is great. Most of our enterprise application are through Citrix and I am having issues accessing the Citrix application through our Citrix Receiver when us… read more
A. Stevens
A. Stevens
66 satisfied customers
how do I erase my surface tablet before I sell it? Tried recovery
how do I erase my surface tablet before I sell it? Tried recovery and reset to factory settings but it would not let me… read more
Travis B.
Travis B.
Computer Technician
High School or GED
51 satisfied customers
HOW CAN I RESET AN ACER ASPIRE 3680 LAPTOP WITHOUT THE USER
HOW CAN I RESET AN ACER ASPIRE 3680 LAPTOP WITHOUT THE USER PASSWORD, AND NO BACKUP PASSWORD XXXXX ?… read more
Bryan
Bryan
735 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x