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I have an acer cromebook and I can't get into the controls.

Customer Question
I have an acer...

I have an acer cromebook and I can't get into the controls

Technician's Assistant: What Operating System (OS) are you running on your Chromebook?

Cromebook 15

Technician's Assistant: What have you tried so far with your Chromebook? Have you installed any updates recently?

No, I'm trying to make my WiFi unsecure so I can operate my alexa

Submitted: 1 month ago.Category: Laptop
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
I have comcast xfinity internet wifi
Answered in 2 hours by:
3/8/2018
Laptop technician: Kris R, IT Manager replied 1 month ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,547
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 1 month ago
i'm ready
Laptop technician: Kris R, IT Manager replied 1 month ago

Thanks. Would you like me to call you?

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Customer reply replied 1 month ago
I will not pay an aditional fee. cancel my subscription
Laptop technician: Kris R, IT Manager replied 1 month ago

We can continue with the base costs If you like and no extras.

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Customer reply replied 1 month ago
Do it
Laptop technician: Kris R, IT Manager replied 1 month ago

OK are you trying to login into your router, yes?

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 371
371 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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