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My Hp laptop is not displaying the password screen for me to…

Customer Question
My Hp laptop is...

My Hp laptop is not displaying the password ***** for me to type in my password ***** open the desktop....it only gives me the wallpaper screen

Technician's Assistant: What Operating System (OS) are you running on your HP laptop?

It's an AMD processor

Technician's Assistant: Does your HP laptop make any noise when rebooted? Are any of the LED lights on?

It doesn't make any noise too... everything is working properly

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It just shows me the date and time screen and that's all ...

Submitted: 4 months ago.Category: Laptop
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 minutes by:
3/7/2018
Laptop technician: bbao, Senior Laptop User replied 4 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Is it a touchscreen computer?

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 373
373 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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