Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have an acer aspire laptop. Several of the keyboard keys…

Customer Question
I have an acer...

I have an acer aspire laptop. Several of the keyboard keys have a character in white and a character in blue. For example, the letter "p" is in white and the character "** (asterisk) is in blue. When I press that key, the asterist is typed rather than the letter P. I don' t know what I did to create this behavior, and I don't know to change this so the white charters (which are the appear on most tof the keys) are typed.

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Windows 10

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

I have tried to press various "f" keys at the top, to no avail. Ye,s I had thorough virus scan and virus semantic virus protection installation done yesterday.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am in a bit of ahurry

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 2 hours by:
3/7/2018
Laptop technician: Kris R, IT Manager replied 4 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
I am ready to work on this issue now.
Customer reply replied 4 months ago
I do not want o use remote, I need to know what I did to create the problem. I shut down my laptop last night and opened it this morning and the problem has gone away--for now, but how did it start?
Laptop technician: Kris R, IT Manager replied 4 months ago

Hi

Would it be OK If you could give me the make and the model please?

Thanks

Kris

Ask Your Own Laptop Question
Customer reply replied 4 months ago
Acer Aspire
Laptop technician: Kris R, IT Manager replied 4 months ago

Do you have the model number also?

Ask Your Own Laptop Question
Customer reply replied 4 months ago
I answered this question to answers ago.BTW the laptop is an Acer Aspire Switch 10
Customer reply replied 4 months ago
Are you there?
Laptop technician: Kris R, IT Manager replied 4 months ago

Yes, would it be OK to call you?

Ask Your Own Laptop Question
Customer reply replied 4 months ago
but I am about to walk out the door to meeting and will not return for at least 2 hours.I can talk in the car, but will not be able to do anything with the laptop.
Laptop technician: Kris R, IT Manager replied 4 months ago

OK let' do it when you have the Laptop and are free.

Ask Your Own Laptop Question
Customer reply replied 4 months ago
ok
Laptop technician: Kris R, IT Manager replied 4 months ago

Thanks

Ask Your Own Laptop Question
Customer reply replied 4 months ago
I am available now for about an hour at(###) ###-####
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Keyboard is not on "letters" using symbols. How do I change
keyboard is not on "letters" using symbols. How do I change it back to standard strokes … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Have Acer laptop elderly mother to use only game app. The
Have Acer laptop for my elderly mother to use only for a game app. The screen is black. There is a blue light lit on the keyboard, but not the one beside it - which I used to be able to light by press… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My aspire z3761 shuts down if left length of time. It wont
My aspire z3761 shuts down if left for any length of time. It wont restart by clicking on mouse or keyboard. Have to turn it off and restart and often it takes 2 or 3 trys to restart. Sent it to Acer … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
HiI have power issue with aspire one AO722. My laptop wont
Hi I have power issue with aspire one AO722. My laptop wont turn on.With AC power and battery the charging light(middle one) is blue and pressing power button the power status light is blue but nothin… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I dropped my Acer laptop today and now the keys are typing
I dropped my Acer laptop today and now the keys are typing wrong letters and numbers. Is there an easy fix? Is there any fix?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Acer Aspire. I purchased it in November 2014. I have
I have an Acer Aspire. I purchased it in November 2014. I have probably used it 20 times. I try to sign and the first letter of my password ***** repeats ands goes on. I am unable to stop it and login… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
my keyboard started playing up ( letters typing symbols not
my keyboard started playing up ( letters typing symbols not letters) than the L key became completely stuck.........just kept typing the key L. I shut down with the power button and removed the batter… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,015 satisfied customers
My Acer aspire is frozen. The screen say,s Recovery, needs
My Acer aspire is frozen. The screen say,s Recovery, needs repair. Boot configuration Data missing some required info. Say,s I need to use recovery tools. I don,t know what that is. Notebook less than… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
2 lttrs ar not orking on my keyboard (aftr "D" and "V") - just
2 lttrs ar not orking on my keyboard (aftr "D" and "V") - just startd tonight. Acr Aspir laptop - 15 months old… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
Typing on dinosaur Sony laptop because isolated number keys etc. (4,6,8,0, and equal, dele
Typing on dinosaur Sony laptop because isolated number keys etc. (4,6,8,0, and equal, delete and letter P) are suddenly not functioning!(It is an ACER ASPIRE One model D255E)… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I have an acer aspire V5 571pg two weeks old, my functions
I have an acer aspire V5 571pg two weeks old, my functions keys don,t work and my number keys with the exception of 1 and 3 across the top and 96350 on the number key pad, backspace not working and a … read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
My wife and I both have an acer aspire laptop. This am I am
My wife and I both have an acer aspire laptop. This am I am not able to connect to internet and she is able to. I am stumped on what to do.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have an Acer Netbook Aspire One and my spacebar, M letter
I have an Acer Netbook Aspire One and my spacebar, M letter key, CTRL and left arrow are not working. They randomly stopped working about 2 weeks ago- there was no liquid spilled on the keyboard.I hav… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
I have an Acer Aspire laptop with windows xp pro installed.
I have an Acer Aspire laptop with windows xp pro installed. hOW CAN i GET GERMAN characters while typping?… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
87 satisfied customers
My aspire laptop mouse and keyboard are not working. when i
my aspire laptop mouse and keyboard are not working. when i boot and hit f2 i can not get a response and the os contiues to load but still no keyboard/mouse functioning. how do i boot up and get to di… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My Acer Aspire, purchased aug 11, 2011, was working last
My Acer Aspire , purchased aug 11, 2011, was working last night . Then it froze up and now it wont even let me log in. When I go to log in and press the first key it says wrong password ***** thats it… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
Some of my keys on my laptop (Dell Inspiron 1545) are messed
Some of my keys on my laptop (Dell Inspiron 1545) are messed up. This is what happens when I type the following letters or characters: a 'a s a monitor screen comes up for me to choose (Computer Only … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Hello! I have an acer aspire 3810tz, the screen is completely
Hello! I have an acer aspire 3810tz, the screen is completely black when I try to turn it on while the computer it self seems to be working fine. What to do??… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x