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My tosiba laptop won't display any information on the screen…

Customer Question
My tosiba laptop won't...

My tosiba laptop won't display any information on the screen it stays blach

Technician's Assistant: What Operating System (OS) are you running on your Toshiba laptop?

Wieless modem through spectrum

Technician's Assistant: Does your Toshiba laptop make any noise when rebooted? Are any of the LED lights on?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My wireless arrow willmovearound and a blue dot with center hole black follow the movement. My modem operates.

Submitted: 4 months ago.Category: Laptop
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Answered in 2 hours by:
3/7/2018
Laptop technician: Kris R, IT Manager replied 4 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 4 months ago
Do you 1know what's wrong or not?
Laptop technician: Kris R, IT Manager replied 4 months ago

Hi

What error code does it give you

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Customer reply replied 4 months ago
None
Laptop technician: Kris R, IT Manager replied 4 months ago

OK so what do you see on the screen exactly?

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Customer reply replied 4 months ago
I don't feel confortable giving access to my laptop. Had virisus's inst tqlled and dated removed then they tried to resell it back to me
Laptop technician: Kris R, IT Manager replied 4 months ago

I understand, we certainly would never do that.

OK

So can you turn it off by holding the power button in for 10 seconds

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Customer reply replied 4 months ago
I got the login screen upadnd
Laptop technician: Kris R, IT Manager replied 4 months ago

OK is this the issue, the login screen

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Customer reply replied 4 months ago
Up and loading. Pretty much the login screen IMAO was the problem. The virus comments I made earlier we're real, nothing personnal. I still think I have some viruses deep in my harddrive.
Laptop technician: Kris R, IT Manager replied 4 months ago

Would you like me to connect and clear-up and tune up everything?

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Customer reply replied 4 months ago
No, I'll be okay.
Laptop technician: Kris R, IT Manager replied 4 months ago

OK glad you're all set!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

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