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Lights are on but won’t start up. Windows 7

Customer Question
Lights are on but...

Lights are on but won’t start up

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 7

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No

Submitted: 4 months ago.Category: Laptop
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Answered in 2 hours by:
3/6/2018
Laptop technician: Kris R, IT Manager replied 4 months ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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