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I purcases HP envy some time ago. I7 lntei process. When l…

Customer Question
Hi my name Howard ...

Hi my name Howard

Technician's Assistant: What's the brand and model of your product?

I purcases HP envy some time ago

Technician's Assistant: What have you tried so far with your HP product?

I7 lntei process

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

When l bought it there was windows 8 and l was told l could update to 10 and l think it is 10.1 but finally got to Microsoft assistance and They said HP has to help me. They got my computer startedbut.a lot of things aren't working and l need my email as fast as you can help me. It is something about drivers

Submitted: 5 months ago.Category: Laptop
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 44 minutes by:
3/6/2018
Laptop technician: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 4,030
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Laptop technician: Cody, Senior Systems Administrator replied 5 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 5 months ago
Well, your service was confusing to me, slow and hard to use. I do not want to use it. Sorry. Repairs and assistance have already been secured from another company. Thank you.
Laptop technician: Cody, Senior Systems Administrator replied 5 months ago

ok

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Customer reply replied 5 months ago
I do not want your services. Please terminate and refund any money taken.
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