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Have hp laptop vista 64 bit loaded bios sp42639 it locked up…

Customer Question
Have hp laptop vista...

Have hp laptop vista 64 bit loaded bios sp42639 it locked up what can i do

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Cnd8412g89 s# ***** pavilion dv4-1114nr vista 64 bit

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Bios sp42639 than it locked up

Submitted: 4 months ago.Category: Laptop
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Answered in 3 hours by:
3/6/2018
Laptop technician: syseng, Information Systems Manager replied 4 months ago
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,840
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

First, unplug the power supply cord from the laptop.

Next remove the battery from the laptop.

Wait 5 minutes for the laptop to drain all electrical charge.

Next, plug in the power cord.

Power up the laptop - let me know if it boots into Windows.

If it does not, remove the power cord and reseat the memory modules in the laptop.

Then plug in the power cord and try to boot the computer again.

Please let me know the result.

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Customer reply replied 4 months ago
need to right bois on laptop have flash drive with right bios
Customer reply replied 4 months ago
want boot up
Laptop technician: syseng, Information Systems Manager replied 4 months ago

Ok, understood.

So did the procedure above change anything? What was the result?

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Customer reply replied 4 months ago
no
Laptop technician: syseng, Information Systems Manager replied 4 months ago

Do you have a Vista install disc?

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Customer reply replied 4 months ago
no i do not
Laptop technician: syseng, Information Systems Manager replied 4 months ago

Ok, so since it sounds like the BIOS update was not completed, and Windows will not start, I recommend you obtain a rescue disc that will enable you to boot the computer and flash the BIOS again. Please click the link below to review a rescue disc that will enable you to do that:

click here

I have used their rescue discs in the past and they work quite well and boot into a Windows environment that you can use to both fix the computer and run the BIOS update.

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syseng
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,840
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Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting

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