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I can't get the airplane off. Dell laptop 8.1. It's just…

Customer Question
I can't get the...

I can't get the airplane off

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell laptop 8.1

Technician's Assistant: What Operating System (OS) are you running on your 8.10?

It's just 8.1

Technician's Assistant: What have you tried so far with your 8.10? Have you installed any updates recently?

Tried everything went to Nextel inc went cost a lot went off internet explorer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No should I go back to internet explorer forget about the other people I just want the airplane off are you going to trouble shoot

Submitted: 6 months ago.Category: Laptop
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Customer reply replied 6 months ago
I know it's a Dell where is the model no. On the computer
Answered in 10 minutes by:
2/7/2018
Laptop technician: Mr.Med, laptop problems replied 6 months ago
Mr.Med
Mr.Med, laptop problems
Category: Laptop
Satisfied Customers: 2,278
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Laptop technician: Mr.Med, laptop problems replied 6 months ago

Please open Control panel, click on device manager, click on Network adapter, Disable the wireless network adapter and then Enable it again

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Laptop technician: Mr.Med, laptop problems replied 6 months ago

are you there ? Has everything worked out please?

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Laptop technician: Mr.Med, laptop problems replied 6 months ago

Do you still need help please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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