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Just bought a new laptop yesterday. now today my log in dose…

Customer Question
Just bought a new...

Just bought a new laptop yesterday. now today my log in dose not work for me it' the password *****

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No only just signed in it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'am on my older laptop as I can not open the one

Submitted: 7 months ago.Category: Laptop
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Answered in 17 minutes by:
1/21/2018
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 7 months ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,241
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when signing in your new HP laptop?

Do you remember your computer's login password?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 7 months ago

Is it okay to reset your new HP computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

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