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I purchased a Samsung notebook 9 pro and signed up for the…

Customer Question
I purchased a Samsung...

I purchased a Samsung notebook 9 pro and signed up for the tech support at the time I made the purchase. how do I go about getting Skype set up on my laptop?

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I don't know the answer to take question.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No. not at this time. thank you.

Submitted: 7 months ago.Category: Laptop
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Customer reply replied 7 months ago
it appears that this might be a service that I don't want. all I want is to use Skype for video phone calls. is this what this is or is it just asking questions back and forth? I was at the mercies of that tech support at Best Buy. they immediately sent me to JustAnswer instead of helping me. call me on my cell phone to explain this or I'll cancel this immediately(###) ###-####
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
i don't have any info for you. i want someone to call me now about this service. i don't know where to download the app. I need some answers from your company.
Answered in 1 hour by:
1/21/2018
Laptop technician: arsufi2002, Computer Enthusiast replied 7 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,834
Experience: 2+ years of experience in Laptop Troubleshooting.
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Laptop technician: arsufi2002, Computer Enthusiast replied 7 months ago

You are connected to expert support. Let me know when you are ready

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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