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I have a problem with what appears to be my cursor. After…

I have a problem...

I have a problem with what appears to be my cursor. After about 15 minutes I see multiple cursors, then the cursor takes over the computer. I have rebooted

Technician's Assistant: What's the brand and model of your product?

Toshiba Satellite

Technician's Assistant: What have you tried so far with your Toshiba product?

I disengaged the wire free mouse. that helped for about an hour. I have forced shut down and discoonected from power. it starts up fine, then after about 15 minutes it starts. currently I see three circles on the screen with a cursor, but can still function with the pad

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Toshiba Sattelite Radius 15 P5

Technician's Assistant: What have you tried so far with your computer?

Forcing shut down and disconnecting from the computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

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Answered in 16 minutes by:
1/18/2018
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,505
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Did you request any remote access your computer recently?
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,505
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Laptop Specialists are ready to help you
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Customer reply replied 4 months ago
no

Thanks for requesting remote assistance. Please wait a while I will prepare the link for you.

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Please click HERE from your Toshiba laptop to start a remote desktop session with me. Thanks.

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Customer reply replied 4 months ago
I restarted in safe mode, but did not know what to do. I restarted in regular mode and the circles are gone again. I do need to go to bed for the night. I will leave the computer up and running.

I can't see your screen now. Please turn the computer off if you don't want me to observe the issue at off hours of you. We may continue working on it tomorrow. Thanks.

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bbao
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,505
1,505 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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