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Keys don't always work unless typed a few times. combo keys…

Keys don't always work...

Keys don't always work unless typed a few times. combo keys like ctrl-alt-del don't work, etc.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba satellite L55 - Windows10

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Updates installed

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No virus or malware

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Answered in 6 minutes by:
1/18/2018
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your keyboard. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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When this start for your keyboard?

When is the last time you updated drivers for this pc?

Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Laptop Specialists are ready to help you
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Customer reply replied 6 months ago
a week ago
not sure

I am sending connection steps now to your pc so i can review. One moment. I will open you a session.

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To start the connection, please click this link from that laptop.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ba2c03ff-388c-4791-83df-ef34547a3220

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

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Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 2,001
2,001 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

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