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I have forgotten my password for my ASUS notebook and I have…

I have forgotten my...

I have forgotten my password ***** my ASUS notebook and I have been unable to reset it. Can you help me?

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

The notebook is X201E and OS is MS

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Answered in 3 hours by:
1/18/2018
Elgin Vega
Category: Laptop
Satisfied Customers: 162
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What version of MS windows is installed in your computer?

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Customer reply replied 1 month ago
I believe it is MS 10 but I cannot open the computer to check and make sure because I cannot reset the password

For windows 10 is different process than windows 7, for windows 10 you will need the installation disk, for windows 7 you dont

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Customer reply replied 1 month ago
I do not have an installation disk.

It can be created in a usb

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that's not a problem, but we need to make sure the windows you have installed

Elgin Vega
Category: Laptop
Satisfied Customers: 162
Experience: Tech Support annalist at Dell
Verified
Elgin Vega and 87 other Laptop Specialists are ready to help you
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bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,074
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Thanks for requesting remote assistance services. Please advise your phone number so we can first discuss the issue over the phone then video call as necessary.

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A kind reminder that you got a remote session waiting for you. I will guide you by walking through the whole process including creating the installation disc/USB drive, changing BIOS settings as necessary and to reset the password ***** the disc/USB drive. Please let me know your preferred time to start. Thanks.

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Customer reply replied 1 month ago
I have not accepted Secure Remote Assistance. I have stopped using the computer in question.
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Elgin Vega
Elgin Vega
Elgin Vega
Category: Laptop
Satisfied Customers: 162
162 Satisfied Customers
Experience: Tech Support annalist at Dell

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