Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have forgotten my password for my ASUS notebook and I have…

I have forgotten my...

I have forgotten my password ***** my ASUS notebook and I have been unable to reset it. Can you help me?

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

The notebook is X201E and OS is MS

Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 hours by:
1/18/2018
Elgin Vega
Category: Laptop
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What version of MS windows is installed in your computer?

Ask Your Own Laptop Question
Customer reply replied 7 months ago
I believe it is MS 10 but I cannot open the computer to check and make sure because I cannot reset the password

For windows 10 is different process than windows 7, for windows 10 you will need the installation disk, for windows 7 you dont

Ask Your Own Laptop Question
Customer reply replied 7 months ago
I do not have an installation disk.

It can be created in a usb

Ask Your Own Laptop Question

that's not a problem, but we need to make sure the windows you have installed

Elgin Vega
Category: Laptop
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified
Elgin Vega and 87 other Laptop Specialists are ready to help you
Ask your own question now
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,983
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Thanks for requesting remote assistance services. Please advise your phone number so we can first discuss the issue over the phone then video call as necessary.

Ask Your Own Laptop Question

A kind reminder that you got a remote session waiting for you. I will guide you by walking through the whole process including creating the installation disc/USB drive, changing BIOS settings as necessary and to reset the password ***** the disc/USB drive. Please let me know your preferred time to start. Thanks.

Ask Your Own Laptop Question
Customer reply replied 7 months ago
I have not accepted Secure Remote Assistance. I have stopped using the computer in question.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Elgin Vega Your Own Question
Elgin Vega
Elgin Vega
Elgin Vega
Category: Laptop
Satisfied Customers: 191
191 Satisfied Customers
Experience: Tech Support annalist at Dell

Elgin Vega is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have an asus chromebook running under chrome ios.
I have an asus chromebook running under chrome ios. Suddenly, I cannot access google play. After I log on to the chromebook, I am asked to enter uid and pword for google play. When I do that and agree… read more
bbao
bbao
Senior Laptop User
1,983 satisfied customers
Battery at 0% and when I plug the charger in nothing
Battery at 0% and when I plug the charger in nothing happens … read more
bbao
bbao
Senior Laptop User
1,983 satisfied customers
I'm locked out of my Asus laptop. What do i need to do to
Hello! I'm locked out of my Asus laptop. What do i need to do to get logged back in? It's been a long time since I've used it and I don't remember the password. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Rescue password for my asus laptop i cant find it. X551m
rescue password ***** my asus laptop i cant find it … read more
bbao
bbao
Senior Laptop User
1,983 satisfied customers
Does not start-up! Turn on power and nothing happens. Asus
does not start-up! JA: What exactly is frozen or not starting up for you? Customer: turn on power and nothing happens JA: What's the brand and model of your computer? And the Operating System (OS)? Cu… read more
bbao
bbao
Senior Laptop User
1,983 satisfied customers
I have a EeePC note book and have forgotten my password, it
hi i have a EeePC note book and have forgotten my password … read more
bbao
bbao
Senior Laptop User
1,983 satisfied customers
How do i unlock a sony sve15ij13m, Sony sve15ij13m laptop
how do i unlock a sony sve15ij13m JA: What's the make/model of your device? How old is it? Customer: Sony sve15ij13m laptop about 18months old JA: How long has this been going on? What troubleshooting… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My ASUS Model X540L says it's offline and my password is not
My ASUS Model X540L says it's offline and my password ***** ***** working … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Q200e laptop charges battery intermittently (a few times a
Q200e laptop charges battery intermittently (a few times a steady orange light appears, but most of the time it starts blinking and then the charge indicator light turns off). When I disconnect the ba… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
I can't logon to my ASUS notebook because I cannot remember
I can't logon to my ASUS notebook because I cannot remember the password. Can u help me? [I'm currently using another device, a tablet]… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a HP Envy touchsmart 15 notebook pc. I have not been
I have a HP Envy touchsmart 15 notebook pc. I have not been on my laptop in a long while and it is asking me for my password ***** I have forgotten it.… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I have a new Asus laptop that i set the master bios password
I have a new Asus laptop that i set the master bios password ***** and now i can't remember it. Its tbe 15.6, i5 o.e that is exclusive to best buy. I set the master, user, and admin all the same. I ha… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
321 satisfied customers
Would like to know how to connect ASUS S700C Notebook to WLAN
Would like to know how to connect ASUS S700C Notebook to WLAN interface w/TP-LINK router with notebook only running on Fedora 19 - no Windows partitions. Wireless interface works on Dell laptop with F… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hi I am an old person so bare with me .i have a new asus notebook
Hi I am an old person so bare with me .i have a new asus notebook I can not get past the screen that says you are not connected. It gives me 5options and reset connection . Please help me to connect t… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
my asus note book shows screen with"aptio set up utility" nothing
my asus note book shows screen with"aptio set up utility" nothing I do gets rid of this screen - stuck!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password XXXXX administrator for my ASUS laptop.
I forgot my password XXXXX administrator for my ASUS laptop. Is there any way to recover it?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have an Asus tablet that is only 2 months old. It has been
I have an Asus tablet that is only 2 months old. It has been locking up periodically. I tried to shut it down; now the screen is frozen with the Asus (start-up mode) logo frozen on it -- the small "wh… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have just received a new ASUS X53U-S196V notebook. I have
I have just received a new ASUS X53U-S196V notebook. I have forgotten the entry password,& unable to reset as not having USB flash drive or approp[riate disk. How do I set aNEW password XXXXX this mac… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x