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I have a gigaware usb to serial adapter that I was using on…

I have a gigaware...

I have a gigaware usb to serial adapter that I was using on my laptop with windows 7, and I now have a new laptop with windows 10 and I am having no luck installing it. can you help?

Technician's Assistant: What's the brand/model of your laptop?

Asus not sure where I find model

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

I tried installing drivers from the web and i still have hazard sign on device manager when i plug in the adapter model of laptop is Q325 2

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want that thing to work

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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
1/17/2018
Pete
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 19,156
Experience: CISCO certified computer and networking expert
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 1 month ago
Ok. I downloaded a couple different drivers and couldn’t get it to work

When you go to Device Manager, what error messages are showing for the adapter?

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Ok, so the problem is with the driver.

What drivers have you tried so far? Have you tried the following driver and instructions:

https://danielzstinson.wordpress.com/gigaware-model-2603487-usb-to-serial-driver-yes-the-driver-is-here/

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Pete
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Category: Laptop
Satisfied Customers: 19,156
Experience: CISCO certified computer and networking expert
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Customer reply replied 1 month ago
Well, that was it!!! That driver worked great. Thanks again and I will give you the highest rating.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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