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I can not update my windows 10 11. I can not update my

I can not update...

I can not update my windows 10 11

Technician's Assistant: What device or product does this involve?

I can not update my windows 10??

Technician's Assistant: What's the brand and model of your computer?

Tosahiba Satellite L455

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a week. Tried downloading window 10 update- no success.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am not the most knowledgeable on computers (84 yrs of age)

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Answered in 5 hours by:
1/15/2018
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> I can not update my windows 10 11

What's the specific symptom of the Windows 10 not updated? More details please? Thanks.

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Customer reply replied 7 months ago
Keep getting message that windows 10 needs updating, I try but message says it c annot be updated and gives error message "Oxc(###) ###-#####34;.

On Windows 10 this error turns out to be caused by the existence of $WINDOWS.~BT in the root directory of the system drive C:.

Rename the folder to something like $WINDOWS.~BT.backup and reboot then try the update again. It should be fixed then.

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Customer reply replied 7 months ago
Two years ago I used a remote assistant who installed a virus on my computer and ruined it. Trusted??

You mean an expert from JustAnswer?

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Customer reply replied 7 months ago
I don't remember!
Anyway, please try renaming $WINDOWS.~BT folder and let me know the result. Renaming a folder is not harmful to your system. Thanks.
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Customer reply replied 7 months ago
I don't remember, but it was a bad experience. I followed your advice and renamed $WINDOWS-BT as you suggested but it did not seem to cure the problem. The up date will install up to 99% and than refuse to complete!!
After renaming that folder, did you reboot the computer? I am wondering you didn't reboot...
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Customer reply replied 7 months ago
I did reboot, but no change?
If so, just wait, be patient, it will be done finally. As the computer hasn't been updated for a long while, it could take a long while to finish the whole process. FYI - My Windows 7 took 5 days to finish the update after not in use for 2 years.
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Laptop Specialists are ready to help you
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Customer reply replied 7 months ago
Thank you. I will leave my laptop on for several days and hope that the update completes installment.
Customer reply replied 6 months ago
My laptop has been on for several days now but the update still says it is only 99% installed. Apparently there is something else blocking that last 1% ????

Please be patient, it will be finished soon or later. Let's wait for two more days, if the problem persists, I will offer to your a FREE remote session for troubleshooting.

BTW, please make sure the computer is WELL CONNECTED to the Internet. :)

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Customer reply replied 6 months ago
I have left my laptop turned on for over a week and my router finally gave out and I had to replace it. Tried updating again, but still indicates the update is only 99% complete!!! I guess I should give up??

No. It is a well-known issue of Windows 7. Just keep it running, it will be finished soon or later.

FYI - My last experience with my Windows 7 running a Dell laptop - ONE week for updating a system not in use for 3 years.

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Customer reply replied 6 months ago
I will try a while longer.
Customer reply replied 6 months ago
A couple of days ago, a message told me that I am now updated in Windows ten! It was a long haul and you were right- thank you!!!
Great to know. You are welcome. Enjoy your Windows 10 and prepare for more updates! LOL!
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