Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop stuck on innovation screen, I don't have recovery…

Customer Question
Laptop stuck on innovation...

Laptop stuck on innovation screen, I don't have recovery disk. Tried trouble shooting it said to go to refresh BUT I don't have that option.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba satellite s55t - b5335

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Windows 10 and it still worked but today i opened my laptop & it went to the innovation screen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't think of anything right now (I'm using someone's laptop to speak w/you)

Submitted: 7 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 2 hours by:
1/14/2018
Laptop technician: Moses C,
 replied 7 months ago
Moses C
Category: Laptop
Satisfied Customers: 1,001
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Push and hold down the power button for 20 seconds the computer will shut down.

you need to wait for few mins and then power it back on.

See if that works.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Moses C Your Own Question
Moses C
Moses C
Moses C
Category: Laptop
Satisfied Customers: 1,001
1,001 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Trying to help a friend that has a Toshiba Satellite C655.
Trying to help a friend that has a Toshiba Satellite C655. Screen at start shows "An unexpected I/O error has occurred. File:\Boot\BCD, Error Code: 0xc00000e9. Is the hard drive toast? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
I took the battery out to clean it with air and when i tried
hi i took the battery out to clean it with air and when i tried to turn it on asks for a password ***** i already used all the possible passwords and nothing … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Toshiba Satellite S55t-B5273; mouse not working - did try
Toshiba Satellite S55t-B5273; mouse not working - did try ctrl/f5 and ctrl/f9. … read more
Cody
Cody
Computer Science
2,431 satisfied customers
I am locked out of my laptop (have been for a time). I keeps
I am locked out of my laptop (have been for a long time). I keeps asking for a password ***** I never set one up or can't remember setting it up. I used to be able to start with the picture, touch thr… read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
I am getting a stopcide ntfs file system and fat file ea
I am getting a stopcide ntfs file system and fat file ea time my computer tr>s to restart a, auto repair. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I HAVE LOST THE WIFI CAN ONLY CONNECT WITH ERTHNET CABLE,
I HAVE LOST THE WIFI CAN ONLY CONNECT WITH ERTHNET CABLE … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Toshiba satellite laptop that did a Windows 10
I have a Toshiba satellite laptop that did a Windows 10 update and when I turn it on it shows the Toshiba screen and will not load… read more
Cody
Cody
Computer Science
2,431 satisfied customers
Toshiba Satellite L35W-B3204 Stuck in Preparing Automatic
Toshiba Satellite L35W-B3204 Stuck in Preparing Automatic Repair I have tried System Restore, Refresh and Reset options using the F12 option at startup, but it simply cycles back through the automatic… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Toshiba Satellite S55t. My system crashed and it is
I have a Toshiba Satellite S55t. My system crashed and it is asking for a boot disk. I had such a disk, but I cannot locate it. What can I do to restore my system?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I had to refresh my Toshiba Satellite C55A laptop recently
I had to refresh my Toshiba Satellite C55A laptop recently and I lost access to the preinstalled Toshiba applications as a result. Since then, I'm also getting error messages that AOL and Google can't… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I've forgotten my windows password on my Toshiba satellite
I've forgotten my windows password ***** my Toshiba satellite laptop. I don't have a password ***** disc. What do I do now?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
What would it cost to replace a touch screen Satellite
What would it cost to replace a touch screen for Toshiba Satellite S55T-A5237? I'm about to buy this laptop but there are particles of something or dirt behind the screen that are quite noticeable. Th… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
Toshiba satellite with win 7 wont start up. removed battery
Toshiba satellite with win 7 wont start up. removed battery plugged it in and held start button down for 3 min plugged it back in without the battery looked like it was going to start up but didnt. rh… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have forgotten my Administrator password XXXXX my Toshiba.
I have forgotten my Administrator password XXXXX my Toshiba. Luckily I have a guest account that I use but it doesn't allow me to do any updates. Help, Karen… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My brand new Toshiba Satellite C855 computer wont start properly.
My brand new Toshiba Satellite C855 computer wont start properly. It's operated on Windows 8. It remains with the initial opening: Toshiba Leading Innovation but wont go into the root directory, Windo… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I started factory restore and aborted it just after it started.
I started factory restore and aborted it just after it started. Now I cant get it to boot. I get the message BOOTMGR is missing Press Ctrl+Alt+Del which just switches the laptop off. Have I wrecked my… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I have a Toshiba Satellite L730 laptop. When I turn on the
I have a Toshiba Satellite L730 laptop. When I turn on the laptop it brings up the TOSHIBA LEADING INNOVATION screen page which offers 2 options only: either press F2 Setup Utility OR F12 (go to Boot … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
my toshiba satellite c660d-14w laptop will on boot to black
my toshiba satellite c660d-14w laptop will on boot to black screen with white writing,and says i/o problem… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x