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High there I am having problems with raising the sound level…

Customer Question
High there I am...

High there I am having problems with raising the sound level on my Toshiba laptop. I think it has something to do with the top part of the board but not sure as it has been a while since I could use it. Can you help me please?

Technician's Assistant: Is this happening with internal or external speakers?

External speakers built in to the laptop

Technician's Assistant: Did you try updating the sound driver on your Toshiba laptop?

No can't say that I have

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Well when I am typing on the keyboard, it will all of a sudden jump to a different area and continue typing then I have to look where it went too, delete it and put the writing where it belongs and this has been an ongoing problem for as long as I have had it.

Submitted: 6 months ago.Category: Laptop
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Answered in 17 minutes by:
1/9/2018
Laptop technician: Shefin, Laptop Support Specialist replied 6 months ago
Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 6,630
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Md. Sadique
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Category: Laptop
Satisfied Customers: 374
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