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I bought a laptop off craigslist and the woman said her son…

Customer Question
I bought a laptop...

I bought a laptop off craigslist and the woman said her son died and it has a password ***** didnt know it what do i do to reset it

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows7

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

Yes

Submitted: 4 months ago.Category: Laptop
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Answered in 1 minute by:
1/8/2018
Laptop technician: Mr.Med, laptop problems replied 4 months ago
Mr.Med
Mr.Med, laptop problems
Category: Laptop
Satisfied Customers: 1,994
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Laptop technician: Mr.Med, laptop problems replied 4 months ago

You can format the computer so you can delete the password, Do you have a windows (7,8 or 10) installation disc please?

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Customer reply replied 4 months ago
7
Laptop technician: Mr.Med, laptop problems replied 4 months ago

You are referring to the automated offer from our system. There is no way to remote into the locked computer, I am sorry for any confusion.

Do you have Windows 7 installation disc with the product key please?

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Customer reply replied 4 months ago
I have a Windows 7 installation disk for the Dell computer I have just does it matter for Toshiba
Customer reply replied 4 months ago
I put the Windows 7 disk in my Toshiba now what I do
Customer reply replied 4 months ago
How do I get past this password ***** reset my me is the administrator
Laptop technician: Mr.Med, laptop problems replied 4 months ago

You can use the windows 7 installation disc to Wait for Windows 7 Installation Files to Load

format the computer with the password, Please follow the steps below :

  • Restart your computer with the Windows 7 DVD in your optical drive.
  • Watch for a Press any key to boot from CD or DVD... message
  • Press a key to force the computer to boot from the Windows 7 DVD
  • Choose Language and Other Preferences
  • Click on the Install now button in the center of the screen, under the Windows 7 logo.
  • Accept the Windows 7 License Terms
  • Click on the Custom (advanced) button.
  • Choose a drive and click on Drive options (Advanced), click on format the click Install.

Additional information : https://www.youtube.com/watch?v=mME9VLT7-xw

Let me know the results

Thank you

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Laptop technician: Mr.Med, laptop problems replied 4 months ago

Has everything worked out please?

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Laptop technician: Mr.Med, laptop problems replied 4 months ago

Hello,

Has everything worked out ? Do you still need help please?

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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